Senior Luxury Client Advisor | Personalised Styling & Sales

Burberry; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Burberry Sydney is seeking a Senior Client Advisor to build relationships with our new and existing clients, delivering a personalised and elevated luxury experience that drives commercial success. Reporting to store management, you will inspire clients with passion for the brand, fashion and luxury products, and demonstrate expert knowledge in styling and selling.

You will manage the client journey, ensuring exceptional impressions, deep client discovery, product expertise, and effective

Qualifications

• Proven track record delivering sales and exceeding targets.
• Experience in Clientelling.
• Strong interest in fashion and culture.
• Strong product knowledge and luxury retail operations.
• Fluent in local language; English proficiency desirable.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs.
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients.
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate
• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

Skills

Sales targets

Clientelling

Fashion knowledge

Storytelling

Team player

English proficiency

Job description

Burberry Sydney is seeking a Senior Client Advisor to build relationships with our new and existing clients, delivering a personalised and elevated luxury experience that drives commercial success. Reporting to store management, you will inspire clients with passion for the brand, fashion and luxury products, and demonstrate expert knowledge in styling and selling.

You will manage the client journey, ensuring exceptional impressions, deep client discovery, product expertise, and effective