Senior Luxury Client Advisor

Burberry; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Burberry in Sydney seeks an experienced Senior Client Advisor to build relationships with new and existing clients, delivering a personalised luxury shopping experience and driving store performance. Reporting to store management, the Client Advisor will inspire clients by conveying passion for the brand, fashion and luxury products, and demonstrate expert knowledge in styling and selling.

You will thrive in a fast-paced luxury retail setting and help cultivate client loyalty with a commercial

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Previous experience in Clientelling.
• Strong interest in fashion, art and culture.
• Demonstrates Confidence, Curiosity, Conviction, and Care.

Responsibilities

• Meet and exceed individual store sales and KPIs.
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate

Skills

Sales experience

Clientelling

Luxury retail knowledge

Job description

Burberry in Sydney seeks an experienced Senior Client Advisor to build relationships with new and existing clients, delivering a personalised luxury shopping experience and driving store performance. Reporting to store management, the Client Advisor will inspire clients by conveying passion for the brand, fashion and luxury products, and demonstrate expert knowledge in styling and selling.

You will thrive in a fast-paced luxury retail setting and help cultivate client loyalty with a commercial