Senior Logistics Lead — E‑commerce Fulfilment & Growth

CSB; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Short-term incentive program

Parental leave package

Gym at CSB HQ

Staff discounts

Team events & initiatives

Job summary

Crop Shop Boutique (CSB) is seeking a Senior Logistics Specialist to drive end-to-end logistics across inbound, outbound, warehousing, and fulfilment. You will shape CSB’s logistics strategy, balance customer experience with commercial outcomes, and lead a high-performing team in a fast-growing ecommerce environment.

The role collaborates with Product, Planning, Retail, CX and Finance, optimising shipping, inventory, and vendor performance while supporting new product launches and campaigns.

Qualifications

• Bachelor’s degree required.
• Experience in ecommerce logistics.
• Strong leadership and analytical skills.

Responsibilities

• Own end-to-end logistics operations including inbound freight, warehousing, fulfilment, outbound shipping, and returns management.
• Develop and execute logistics strategies that support CSB's growth plan.
• Partner with freight forwarders to optimise customs clearance, duties management, and delivery accuracy.
• Work with factories to ensure accurate, timely shipment reports and address variances with Product and warehouse teams.
• Collaborate with CX and Operations teams to enhance the DTC delivery experience.
• Regularly evaluate and adjust shipping rate structures across Shopify stores.
• Own inventory management across all fulfilment centres and Shopify stores.
• Monitor and optimise the performance of vendors, including 3PLs and international fulfilment centres, against SLA/KPI metrics.
• Lead relationships and performance management across 3PL partners, freight providers, and external logistics vendors.
• Negotiate contracts, service agreements, and pricing for value and service excellence.
• Proactively manage escalation pathways and contingency planning.
• Partner with Product, Planning, Retail, Customer Experience, and Finance teams to align logistics with business priorities.
• Support new product launches, campaigns, and retail activations with operational readiness planning.
• Build and maintain advanced reporting on logistics KPIs and provide business insights.
• Establish strong operational rhythms, reporting cadence, and accountability mechanisms.
• Lead continuous improvement initiatives.
• Build scalable SOPs and governance frameworks across logistics functions.
• Lead, coach, and develop a high-performing logistics team.

Skills

Leadership

Analytics

Problem solving

Systems thinking

Communication

Stakeholder management

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

Tools

Shopify

Netsuite

Xero

Logixboard

Google Suite

Job description

Crop Shop Boutique (CSB) is seeking a Senior Logistics Specialist to drive end-to-end logistics across inbound, outbound, warehousing, and fulfilment. You will shape CSB’s logistics strategy, balance customer experience with commercial outcomes, and lead a high-performing team in a fast-growing ecommerce environment.

The role collaborates with Product, Planning, Retail, CX and Finance, optimising shipping, inventory, and vendor performance while supporting new product launches and campaigns.