Senior Leader, Client Care & Experience

Dementia; St Leonards; Híbrido; AUD 150.000 - 190.000; Jornada completa

Descripción de la vacante

HammondCare in Sydney's St Leonards is seeking a General Manager - Client Care to lead the end-to-end client journey from onboarding through to ongoing service delivery. The role ensures responsive, personalised support for older Australians and aligns client needs with workforce capacity and service quality.

You will work closely with Care Delivery and Clinical leaders to drive client experience, retention and revenue growth, build high-performing teams, and lead continuous improvement across

Responsabilidades

• The end-to-end client lifecycle, from onboarding through to ongoing engagement and retention.
• Client experience, care coordination and service responsiveness.
• Revenue growth through effective package utilisation and demand management.
• Service continuity and retention strategies that strengthen long-term client relationships.
• High-performing teams focused on client outcomes and operational excellence.
• Continuous improvement initiatives across customer journeys, service models and operational performance.

Descripción del empleo

HammondCare in Sydney's St Leonards is seeking a General Manager - Client Care to lead the end-to-end client journey from onboarding through to ongoing service delivery. The role ensures responsive, personalised support for older Australians and aligns client needs with workforce capacity and service quality.

You will work closely with Care Delivery and Clinical leaders to drive client experience, retention and revenue growth, build high-performing teams, and lead continuous improvement across