Senior LAN/WAN Support & Operations Engineer

HCL Technologies Limited

City of Melbourne

Hybrid

AUD 90,000 - 120,000

Full time

14 days+

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Job summary

HCL Technologies Limited is seeking a Sr Administrator for Support & Operations to deliver advanced technical support and ensure secure, high-performance LAN/WAN environments in Australia. The role focuses on troubleshooting, root cause analysis and implementing solutions to enhance customer satisfaction and service quality.

You will work with cross-functional teams to resolve complex incidents, contribute to knowledge management, train analysts and maintain strict SLAs while upholding

Qualifications

Advanced proficiency in data LAN/WAN technologies and troubleshooting.
Strong analytical skills for root cause analysis of complex issues.
Excellent communication for collaboration with teams and stakeholders.
Familiarity with IT service management tools and ticketing systems.

Responsibilities

Adhere to quality standards and regulatory requirements in LAN/WAN management and support operations.
Provide advanced support for complex incidents escalated by analysts and perform root cause analysis.
Update and manage the knowledge base, train new team members, and coach analysts.
Resolve complex service tickets within SLAs by collaborating with cross-functional teams.
Ensure a positive customer experience by achieving first contact resolution and maintaining security posture.

Skills

Data LAN/WAN tech

Root cause analysis

Communication skills

IT service management tools

Job description

You will work with cross-functional teams to resolve complex incidents, contribute to knowledge management, train analysts and maintain strict SLAs while upholding

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