Senior Jamf & macOS Engineer — IT Automation & SME

Fivecast; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Fivecast is seeking a Senior IT Support Engineer based in Adelaide to own the Jamf Pro environment and lead macOS initiatives. You will resolve escalations, design end-to-end solutions, and automate deployments while partnering with InfoSec and Microsoft 365 teams.

You will mentor junior staff, uplift Apple capability across the team, and contribute to continuous improvement in a scaling environment.

Qualifications

• 4–7 years' experience in IT support or systems administration.
• Strong hands-on experience with Jamf Pro, Apple Business Manager and macOS.
• Ability to scope and design a solution from a business requirement.
• Scripting ability in Bash and/or Python.
• Solid understanding of Microsoft Entra ID and Exchange Online.
• Confident working autonomously and leading technical problem resolution.
• Clear communicator who can explain technical decisions to non-technical colleagues.

Responsibilities

• Own and manage the Jamf Pro environment and act as the SME for macOS.
• L2/L3 escalation point for the IT support queue, resolve complex incidents and perform root cause analysis.
• Plan, design and implement system improvements: gather requirements, write a project plan, design the solution, and deliver it end to end.
• Manage zero touch deployment, configuration profiles, policies, app packaging and patch management across the Apple fleet.
• Develop scripts (Bash/Python) to automate deployment, configuration, remediation and reporting.
• Work with the InfoSec team to assess, design and maintain IT solutions that meet security and compliance standards.
• Provide support for Microsoft 365, Entra ID and Exchange Online.
• Maintain clear technical documentation and uplift the wider support team's Apple capability.
• Mentor junior IT staff and contribute to team planning and continuous improvement.

Skills

Jamf Pro

Apple Business Manager

macOS

Bash/Python scripting

Entra ID/Exchange Online

Solution scoping & design

Autonomy & leadership

Clear communication

Education

Bachelor’s degree in IT or related field

Tools

Jamf Pro

Job description

Fivecast is seeking a Senior IT Support Engineer based in Adelaide to own the Jamf Pro environment and lead macOS initiatives. You will resolve escalations, design end-to-end solutions, and automate deployments while partnering with InfoSec and Microsoft 365 teams.

You will mentor junior staff, uplift Apple capability across the team, and contribute to continuous improvement in a scaling environment.