Level 2 Engineer

Searchability®; Sydney; Hybrid; AUD 51,000 - 85,000; Full time

Job summary

Searchability® is a Sydney-based MSP specialising in the Apple ecosystem. We seek an L2 engineer who can manage macOS fleets, JAMF, and Microsoft 365, handling SharePoint issues with confidence and collaborating across multiple client environments.

You’ll own Apple device management, troubleshoot SharePoint/OneDrive, and provide escalation support while documenting processes for continual improvement and client success.

Qualifications

• Experience supporting macOS and iOS in a multi-client MSP environment.
• Proficient with JAMF and Apple MDM workflows.
• Strong SharePoint and OneDrive troubleshooting skills.
• Experience with Microsoft 365 administration and Azure AD.
• Excellent communication with non-technical clients.
• Experience managing Apple device fleets and end-user support.
• JAMF 100/200 certification is preferred.

Responsibilities

• Provide L2 support across macOS, iOS, and Microsoft 365 for multiple clients.
• Manage Apple devices via JAMF including enrolment, policies, updates, troubleshooting.
• Troubleshoot SharePoint and OneDrive permissions, sync, site structures.
• Escalation support for L1 and contribute to documentation.
• Collaborate with clients to resolve issues and maintain environments.

Skills

macOS

JAMF

SharePoint

Microsoft 365

OneDrive

MSP experience

multi-client support

communication

Azure AD / Entra ID

Intune

Bash/zsh scripting

Tools

JAMF Classic

Intune

Azure AD/Entra ID

Job description

Most MSPs are Windows shops with a Mac or two floating around. This one's different. You'll be working deep in the Apple ecosystem – macOS fleets, JAMF, MDM – for a Sydney MSP whose clients actually run on Apple. If you're an L2 who loves the Apple side but keeps ending up in Windows-heavy roles, this is the one.

You'll be supporting multiple clients day to day, managing devices through JAMF, and handling the Microsoft 365 side too – SharePoint troubleshooting is a big part of this role, so you'll need to be confident untangling permissions, sync issues, and site structures, not just resetting passwords.

• Location: Sydney
• Position: Full-time, Permanent
• Salary: Up to $85,000 + Super
• Work arrangement: Hybrid

WHO ARE WE?

We're a Sydney-based MSP specialising in the Apple ecosystem. Our clients run their businesses on macOS, iOS, and Microsoft 365, and they rely on us to keep everything humming – from device management through to collaboration platforms. We're a close-knit team where L2 engineers get real ownership of client environments, not just a ticket queue.

ABOUT YOU

You know your way around a Mac environment properly – not just using one, but managing fleets of them. You've worked with JAMF (or a comparable Apple MDM platform) and understand device enrolment, policies, and profiles.

On the Microsoft side, you're comfortable troubleshooting SharePoint – permissions, OneDrive sync issues, document libraries, and the weird stuff that happens when Apple devices meet Microsoft cloud services.

You've got MSP experience, so juggling multiple clients and switching context through the day is second nature.

WHAT WILL YOU BE DOING?

Providing L2 support across macOS, iOS, and Microsoft 365 environments for multiple clients

Managing Apple device fleets through JAMF – enrolment, policies, updates, and troubleshooting

Troubleshooting SharePoint and OneDrive issues – permissions, sync, site structure, and access

Escalation support for L1, plus documentation and process improvement

Working directly with clients to resolve issues and keep their environments running smoothly

• MSP or multi-client support experience
• Solid macOS support skills – you've managed Apple environments, not just used them
• Hands-on experience with JAMF or a similar Apple MDM platform
• Good SharePoint troubleshooting ability – permissions, sync, and general M365 collaboration issues
• Strong communication – you can explain technical issues to non-technical clients
• JAMF certification (JAMF 100/200)
• Experience with Intune or cross-platform MDM setups
• Exposure to Azure AD / Entra ID administration
• Scripting basics (Bash or zsh) for automating Mac management tasks

KEY SKILLS: