Senior ITSM Incident, Problem & Change Lead

00160 Leidos Australia Pty Ltd.; Canberra; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Headspace access

MeQuilibrium program

Learning & development

Zusammenfassung

Leidos Australia is seeking an Incident, Problem and Change Manager to govern ITSM processes within a ServiceNow environment. You will ensure rapid restoration of IT services, root-cause analysis, and controlled changes with minimal business risk.

You will collaborate with government and vendor teams, produce governance reporting, and help maintain compliance with ITIL best practices and contractual obligations. Ideal applicants have ITIL 4 Foundation and experience in regulated environments.

Qualifikationen

• Experience in IT Service Management roles and coordinating incidents, problems and changes.
• Strong knowledge of ITIL 4 practices and foundation certification.
• Ability to produce governance and executive reporting across teams.

Aufgaben

• Manage end-to-end Incident and Major Incident Management in ServiceNow.
• Lead Problem Management including RCA and action plans.
• Govern Change Enablement, review RFCs, participate in CAB, monitor outcomes.
• Facilitate governance forums, reporting and service reviews with stakeholders.
• Ensure ITSM practices align with policies, controls and contractual obligations.

Kenntnisse

ITIL 4

Incident Mgmt

Problem Mgmt

Change Enablement

Stakeholder Eng

Governance

Ausbildung

ITIL 4 Foundation

Tools

ServiceNow

Jobbeschreibung

Leidos Australia is seeking an Incident, Problem and Change Manager to govern ITSM processes within a ServiceNow environment. You will ensure rapid restoration of IT services, root-cause analysis, and controlled changes with minimal business risk.

You will collaborate with government and vendor teams, produce governance reporting, and help maintain compliance with ITIL best practices and contractual obligations. Ideal applicants have ITIL 4 Foundation and experience in regulated environments.