Senior IT Systems Support - On-Call & Mentorship

Hamilton Island Enterprises; Hamilton Island; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Subsidised staff accommodation

Dining discounts

Travel discounts

Job summary

Hamilton Island Enterprises on Hamilton Island, QLD, seeks a Senior Systems Support Specialist to provide advanced Level 2 and Level 3 support across hardware, software and business applications. You will be the escalation point for complex IT issues and mentor junior staff, contributing to major IT projects.

Based on the island, you will support Microsoft Office, Windows servers and desktops, Active Directory and Citrix environments while maintaining documentation and participating in

Qualifications

• Experience supporting Microsoft Active Directory, Citrix, Microsoft Office and Microsoft Windows environments (essential).
• Current Queensland Driver Licence (essential).
• Strong analytical and troubleshooting skills across hardware, software and network connectivity.
• Ability to guide and mentor colleagues in delivering technical solutions.
• Flexibility to undertake occasional work outside standard business hours and participate in the on-call roster.

Responsibilities

• Provide advanced Level 2 and Level 3 support, resolving escalated issues across hardware, software and business applications.
• Support Microsoft Office, Windows servers and desktops, Active Directory and Citrix environments.
• Troubleshoot resort applications, including SMS/Host, Infogenesis POS, TechnologyOne, Delphi.fdc and SpaSoft.
• Assist with the administration and maintenance of network infrastructure, printers, CCTV and IP-TV systems.
• Deliver complex technical change requests and contribute to formal IT projects.
• Mentor junior IT team members and provide technical guidance during major works.
• Work with stakeholders across the business to understand their requirements and support needs.
• Create and maintain technical documentation, troubleshooting guides and accurate helpdesk records.
• Support critical incidents, outages and preventative maintenance activities.
• Participate in a rotating after-hours on-call roster, including weekends.

Skills

Microsoft Active Directory

Citrix

Microsoft Office

Windows environments

Education

Tertiary qualifications in Information Systems

Microsoft MCSE certification

Tools

Active Directory administration tools

Citrix administration tools

Job description

Hamilton Island Enterprises on Hamilton Island, QLD, seeks a Senior Systems Support Specialist to provide advanced Level 2 and Level 3 support across hardware, software and business applications. You will be the escalation point for complex IT issues and mentor junior staff, contributing to major IT projects.

Based on the island, you will support Microsoft Office, Windows servers and desktops, Active Directory and Citrix environments while maintaining documentation and participating in