IT Support Analyst (Level 1) – On-site & After-hours Support

Sime Darby; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free on-site parking

Employee benefits & wellbeing programs

Job summary

Hastings Deering (Australia) Ltd is seeking an IT Support Analyst (Level 1) based in Cairns. This permanent full-time role operates on a Monday to Friday rotational schedule with after-hours on-call duties to support critical business systems.

You will provide daily desktop support, assist with ticket management, and collaborate with IT teams to deliver reliable application support and service improvements. Australian work rights required.

Qualifications

• Previous experience in a customer-focused IT Support, Service Desk or Level 1 Helpdesk role.
• Experience supporting end-user hardware including laptops, desktops, printers and meeting room technology.
• Sound knowledge of Microsoft Windows, Microsoft 365, O365 Admin Console, VPN technologies, Intune and network connectivity fundamentals.
• Strong troubleshooting and problem-solving skills with a focus on customer outcomes.
• Excellent communication and interpersonal skills, with the ability to support technical and non-technical users.
• Ability to manage multiple priorities and work effectively both independently and as part of a team.
• Willingness to participate in an after-hours on-call roster.
• Australian working rights.

Responsibilities

• Monitor and prioritise the Service Desk ticketing system and respond to incidents and requests.
• Provide phone, remote and onsite technical support for hardware, software and connectivity issues.
• Diagnose and resolve Level 1 issues, escalating more complex matters as needed.
• Support end-user hardware including desktops, laptops, mobile devices, printers and meeting room tech.
• Configure, deploy and maintain hardware and software to support business operations.
• Document incidents, requests and resolutions following ITIL practices.
• Participate in an on-call roster to support critical systems outside standard hours.
• Collaborate with IT teams to improve services and customer satisfaction.

Skills

Customer-focused support

Level 1 Helpdesk

Windows & Microsoft 365

VPN & Intune

Hardware & peripherals

Strong communication

Multitasking

Teamwork

After-hours on-call

Australian working rights

Education

Information Technology degree or related

Diploma/Certificate in IT

Tools

O365 Admin Console

Job description

Hastings Deering (Australia) Ltd is seeking an IT Support Analyst (Level 1) based in Cairns. This permanent full-time role operates on a Monday to Friday rotational schedule with after-hours on-call duties to support critical business systems.

You will provide daily desktop support, assist with ticket management, and collaborate with IT teams to deliver reliable application support and service improvements. Australian work rights required.