Senior IT Support Technician | Brisbane, West End

Fitness & Lifestyle Group; City of Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

Fitness & Lifestyle Group is seeking a Senior IT Support Technician to keep clubs and support offices running smoothly by providing L2 IT support across desktop, applications and mobile platforms. You’ll ensure CRM and HCM systems stay stable and user-friendly to support frontline teams and member experiences.

You’ll drive pilots and rollouts of new technology, capture user insights, and translate them into actionable outcomes for delivery teams.

Qualifications

• Experience delivering L2 IT support across desktop, applications and mobile platforms.
• Ability to keep CRM and HCM systems stable and user-friendly.
• Collaborates with business teams to improve IT processes.

Responsibilities

• Resolve issues across desktop, applications and mobile platforms.
• Maintain CRM and HCM systems stability and usability.
• Support pilots and rollouts of new technology.
• Own incidents end-to-end and drive project delivery across teams.
• Collaborate with clubs, frontline staff, vendors and internal specialists to improve processes.

Skills

L2 support

Desktop support

Applications support

Mobile platforms

CRM systems

HCM systems

Job description

2mo ago , from Fitness and Lifestyle Group

As a Senior IT Support Technician, you’ll play a vital role in keeping Fitness & Lifestyle Group’s clubs and support offices running at their best, ensuring our teams have reliable, seamless technology so they can focus on delivering exceptional member experiences.

Acting as a trusted technical partner, you’ll use your L2 support expertise to resolve issues across desktop, applications, and mobile platforms. Your work will directly enable our frontline teams to operate efficiently, with a strong focus on keeping our CRM and HCM systems stable, intuitive, and ready to support the moments that matter most for our members and people.

You’ll also be instrumental in bringing new technology to life across the business. Supporting project pilots and rollouts, you’ll identify and solve issues early, capture real user insights, and translate them into clear, actionable outcomes for delivery teams. By owning incidents end-to-end, you’ll help remove friction, reduce disruption, and keep projects moving forward—ensuring successful adoption and lasting impact.

Collaboration sits at the heart of this role. You’ll work closely with club teams, frontline staff, vendors, and internal specialists to build confidence in our systems and create a smooth, connected experience across the business. Along the way, you’ll spot opportunities to improve processes, close system gaps, and drive smarter, more efficient ways of working.

You’ll also act as a key escalation point, bridging IT Support with our Modern Workplace, Cloud, and Security teams, helping to ensure alignment, continuity, and a culture of continuous improvement.

This role is perfect for someone who is motivated by impact; Someone who enjoys solving problems, enabling others to succeed, and playing a hands‑on role in delivering technology that genuinely improves how people work every day.