Senior IT Support Lead – On-Site Perth (6-Month Contract)

Private Advertiser; Western Australia; On-site; AUD 70,000 - 100,000; Full time

Job summary

AUP IT is engaging an experienced Senior IT Support Officer on behalf of a WA State Government agency. You will join the client's on-site IT Helpdesk in Perth, reporting to an AUP IT manager, for a six-month contract.

You will lead the helpdesk, provide application support, coordinate testing, and drive ICT improvements while delivering high-quality service to end users and stakeholders.

Qualifications

• Experience in a senior IT support or service desk role in a complex environment.
• Solid ICT knowledge and experience identifying test requirements and creating tests.
• Strong interpersonal and communication skills with internal and external stakeholders.
• Hands-on experience with Microsoft 365, Windows 11, Entra ID and Intune.
• Experience in a government or parliamentary environment.

Responsibilities

• Deliver a high-quality IT helpdesk service and train staff.
• Respond to service requests and keep users informed.
• Diagnose faults and see issues through to resolution.
• Support the helpdesk to resolve issues at first contact.
• Assist with administration of ICT systems.
• Coordinate application support initiatives and testing.
• Develop self-help and user documentation.
• Keep up-to-date with ICT trends and agency policies.

Skills

Senior IT support experience

Strong communication

Stakeholder collaboration

Testing procedures familiarity

Customer service orientation

Education

ITIL Foundation knowledge

Tools

Microsoft 365

Windows 11

Entra ID

Intune

ITSM ticketing platform

Job description

AUP IT is engaging an experienced Senior IT Support Officer on behalf of a WA State Government agency. You will join the client's on-site IT Helpdesk in Perth, reporting to an AUP IT manager, for a six-month contract.

You will lead the helpdesk, provide application support, coordinate testing, and drive ICT improvements while delivering high-quality service to end users and stakeholders.