Senior Digital Support Engineer

Service Stream; South Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Career development opportunities

Discounts at various retailers

Paid leave options

Diversity and inclusion culture

Job summary

A leading service provider in Australia is seeking a Senior Digital Support Engineer to lead complex IT incident resolutions and provide expert support for Microsoft 365 environments. Ideal candidates will have over 5 years of IT support experience, strong scripting skills, and a Bachelor’s degree in IT. This 12-month fixed term contract offers flexibility and various employee benefits.

Qualifications

• Minimum 5 years' experience in IT support or service desk roles.
• Proven experience in a senior level support role.
• Expert-level knowledge of Microsoft 365 administration and Azure Active Directory.

Responsibilities

• Lead the resolution of complex IT incidents.
• Provide Level 2 and Level 3 support for end-user devices.
• Mentor junior support staff.

Skills

IT support experience

Incident coordination

Microsoft 365 administration

Scripting and automation

Problem-solving skills

Communication skills

Stakeholder engagement

Education

Bachelor's degree in IT or Computer Science

ITIL Foundation certification

Tools

Microsoft 365 Applications

PowerShell

Cloud platforms (AWS, Azure)

Job description

Join to apply for the Senior Digital Support Engineer role at Service Stream

Please note this is a 12-month fixed term contract.

About the role

• Lead the resolution of complex and high-priority IT incidents, acting as the senior escalation point.
• Provide Level 2 and Level 3 support for end-user devices (Windows/macOS) and mobile platforms (Apple & Android).
• Administer and support Microsoft 365 applications including Teams, SharePoint Online, Exchange Online, and Intune.
• Design and implement advanced configurations and security policies for end-user environments.
• Drive operational excellence through process improvement, automation, and documentation.
• Mentor junior support staff and lead knowledge‑sharing initiatives.
• Support onboarding/offboarding processes and ensure timely provisioning of hardware and access.
• Lead post‑incident reviews and contribute to strategic technology deployments and upgrades.

Skills and experience

• Minimum 5 years’ experience in IT support or service desk roles, with a strong focus on EUC.
• Proven experience in a senior‑level support role with incident coordination responsibilities.
• Expert‑level knowledge of Microsoft 365 administration, Intune, and Azure Active Directory.
• Strong scripting and automation skills (e.g., PowerShell).
• Excellent problem‑solving, communication, and stakeholder engagement skills.
• Bachelor’s degree in IT, Computer Science, or a related field.
• Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or Modern Desktop Administrator Associate.
• ITIL Foundation certification or higher.
• Experience with cloud platforms (AWS, Azure) and project management in a support context.

About Us

Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• Flexible working – All flexibility requests are genuinely considered.
• Growth – Career development opportunities across our expanding business units.
• Discounts – Access to hundreds of retailers including Woolworths, Airbnb, JB Hi‑Fi, and Bupa.
• Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave.
• Culture – A workplace that values diversity, inclusion, and celebrates excellence.

How to apply

Please submit your interest with the Apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email [e-mail].