Senior IT Infrastructure & End-User Support Engineer

Vix Technology; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Supportive culture

Focus on learning and development

Collaborative team environment

Job summary

A leading technology company is looking for an experienced IT Infrastructure Engineer to support their Melbourne office. This hybrid role requires a minimum of three days in-office attendance and involves providing hands-on support, maintaining user devices, and enhancing IT operations. The ideal candidate will have over five years of IT support experience, strong troubleshooting skills, and a commitment to documentation and process improvement. Join a collaborative team dedicated to making a positive impact in public transport technology.

Qualifications

• 5+ years of experience in a hands-on IT support role.
• Strong troubleshooting skills across various platforms.
• Experience in building relationships with a customer-first mindset.

Responsibilities

• Provide F-T-S support coverage and act as a senior escalation point.
• Deliver high quality onsite support for users.
• Maintain accurate documentation and knowledge base articles.

Skills

Troubleshooting skills across Windows

Strong communication skills

Attention to detail

Relationship building skills

Education

Tertiary qualification in Information Technology

Tools

Google Workspace

Microsoft 365

Atlassian tools (Jira, Confluence)

Job description

A leading technology company is looking for an experienced IT Infrastructure Engineer to support their Melbourne office. This hybrid role requires a minimum of three days in-office attendance and involves providing hands-on support, maintaining user devices, and enhancing IT operations. The ideal candidate will have over five years of IT support experience, strong troubleshooting skills, and a commitment to documentation and process improvement. Join a collaborative team dedicated to making a positive impact in public transport technology.