Senior Insurance Trustee Review Specialist

The Sell Life; Brisbane; Remote; AUD 110,000 - 170,000; Full time

Job summary

The Seller Life is seeking a Senior Insurance Specialist – Trustee Review to support complex claims within a regulated environment. You will review insurance matters, coach teammates, and contribute to high‑quality decisions across trustee review processes.

You will engage with internal stakeholders and committees, ensuring adherence to legislation, policy frameworks, and organisational standards while driving continuous improvement.

Qualifications

• Demonstrated experience in insurance claims assessment and review in superannuation or financial services.
• Knowledge of legislation and regulatory requirements relevant to claims administration.
• Experience managing complex disputes, complaints, or AFCA matters.
• Strong stakeholder management skills to influence outcomes across multiple parties.
• Ability to communicate complex information clearly to specialist and non‑specialist audiences.
• Experience coaching, mentoring, or developing capability within a team.

Responsibilities

• Review and manage complex insurance claims and related complaints.
• Provide coaching, mentoring, and technical guidance to team members.
• Conduct peer and quality assurance reviews to support consistent decision making.
• Assist with delegated authority and submissions for committees and trustee decisions.
• Provide technical advice on insurer decline matters and complex assessments.
• Analyse data and prepare reports to support operations and business outcomes.
• Present complex claim matters to governance committees when required.

Skills

Stakeholder management

Analytical thinking

Regulatory knowledge

Clear communication

Coaching & development

Report writing

Education

ASFA100 certification

RG146 superannuation compliance

Tertiary qualifications in law/financial services/insurance

Job description

The Seller Life is seeking a Senior Insurance Specialist – Trustee Review to support complex claims within a regulated environment. You will review insurance matters, coach teammates, and contribute to high‑quality decisions across trustee review processes.

You will engage with internal stakeholders and committees, ensuring adherence to legislation, policy frameworks, and organisational standards while driving continuous improvement.