Senior Insurance Specialist - Trustee Review

Australian Retirement Trust; Brisbane; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

14% super

Training & development

Hybrid work

Office facilities

Job summary

Australian Retirement Trust in Brisbane (Qld) seeks a Senior Insurance Specialist - Trustee Review to bring deep claims expertise to review complex matters, influence trustee decisions, and uplift team capability. You will guide technical interpretations, ensure fair outcomes for members, and collaborate with insurer partners and committees.

The role emphasizes governance, quality reviews, and continuous improvement, with a hybrid work model across Brisbane/Melbourne.

Qualifications

• ASFA100 or RG146 compliance knowledge.
• Experience assessing and reviewing complex insurance claims in a superannuation environment.
• Stakeholder management and influencing outcomes across internal and external stakeholders.
• Experience handling complaints, disputes, AFCA or similar tribunals.
• Analytical, problem-solving and dispute resolution skills.
• Translate complex technical information into clear recommendations for senior stakeholders.
• Prepare reports and committee papers for senior stakeholders.
• Knowledge of superannuation legislation and insurance claims review processes.

Responsibilities

• Coach and mentor team members to build capability in claims assessment, member advocacy, risk mitigation, and decision making.
• Peer review submissions and support team members in obtaining and maintaining delegated authority.
• Review and manage complex insurance claims and complaints, including disputes and litigation.
• Provide technical guidance on insurer decline decisions and complex claims matters.
• Conduct quality assurance reviews and ensure consistency across claims decisions.
• Support the preparation of committee submissions and present claims matters when required.
• Collaborate with insurer partners to identify process improvements that enhance member experience.
• Assist with onboarding, training, reporting, and continuous improvement initiatives.
• Support complaint resolution and escalations in a fair, timely, and member-focused manner.
• Contribute to a high-performance culture through coaching and collaboration.

Skills

ASFA100 compliance

RG146 compliance

Superannuation knowledge

Insurance claims review

Stakeholder management

Dispute resolution

Education

Tertiary qualifications in law, finance, insurance, or related discipline

Job description

Senior Insurance Specialist - Trustee Review

Australian Retirement Trust – Brisbane QLD

Take hold of a monster opportunity and join Australian Retirement Trust as our Senior Insurance Specialist - Trustee Review. You'll bring deep insurance claims expertise to review complex matters, influence trustee decision-making, coach and uplift capability across the team, and help deliver fair, consistent outcomes for members and beneficiaries.

We're all about helping our members make the most of their money. And while they go after their goals, you can too.

As a Senior Insurance Specialist - Trustee Review, you'll provide technical expertise across complex insurance claims and complaints, support capability uplift within the team, and contribute to high-quality, consistent decision-making.

You'll act as a trusted adviser on complex claim matters, provide guidance on legislative and policy interpretation, and help strengthen member advocacy through coaching, quality reviews, and operational excellence.

You'll work closely with internal stakeholders, insurer partners, and committee representatives to ensure claims are managed fairly, consistently, and in line with regulatory obligations. Your expertise will help enhance member outcomes while supporting the ongoing development of team capability and claims governance.

This role is a permanent opportunity and is based in Brisbane or Melbourne.

Responsibilities

• Coach and mentor team members to build capability in claims assessment, member advocacy, risk mitigation, and decision making.


• Peer review submissions and support team members in obtaining and maintaining delegated authority.


• Review and manage complex insurance claims and complaints, including matters involving disputes and litigation.


• Provide technical guidance on insurer decline decisions and complex claims matters.


• Conduct quality assurance reviews and ensure consistency across claims decisions.


• Support the preparation of committee submissions and present claims matters where required.


• Collaborate with insurer partners to identify process improvements that enhance the member experience.


• Assist with onboarding, training, reporting, and continuous improvement initiatives.


• Support complaint resolution and escalations in a fair, timely, and member-focused manner.


• Contribute to a high-performance culture through coaching, collaboration, and continuous learning.

Qualifications

• You have ASFA100 or RG146 compliance and a strong understanding of superannuation and insurance frameworks.


• Your experience includes assessing and reviewing complex insurance claims within a superannuation environment.


• You'll bring proven capability in stakeholder management, influencing outcomes across internal and external stakeholders.


• You're experienced in handling complaints, disputes, and matters involving AFCA or similar tribunals.


• You have highly developed analytical, problem-solving, and dispute resolution skills.


• Your communication skills enable you to translate complex technical information into clear recommendations.


• You'll be confident preparing reports, committee papers, and other documentation for senior stakeholders.


• You're passionate about delivering exceptional member outcomes and supporting the growth of others.


• You have extensive knowledge of superannuation legislation and insurance claims review processes.


• Your tertiary qualifications in law, finance, insurance, or a related discipline will be highly regarded.

Why join us?

• You'll get 14% super as standard, to help your future come alive.


• Build a career to be proud of through excellent training and development opportunities.


• Balance your work between in-person days at our purpose-built hubs and working from home.


• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people. By applying, you agree to the use of these technologies as part of the recruitment process.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Applications close 11pm 17 November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

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