Senior Inspector

Department of Government Services; Geelong; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The Department of Government Services in Geelong is seeking a Senior Inspector to lead compliance monitoring under the Australian Consumer Law and related acts. The role includes complex inspections, tenancy investigations, front-line dispute resolution, and campaign leadership across Victoria.

Based in Geelong or Werribee with outreach to Melbourne metro and regional areas, you will mentor Inspectors, coordinate workforce planning, and ensure delivery of strategic priorities while maintaining

Formación

• Experience in compliance and investigations operations.
• Ability to prepare reports and briefs of evidence.
• Knowledge of legislative compliance and enforcement activities.
• Ability to advise, guidance and mentor others to uphold professional standards.

Responsabilidades

• Assist the Area Manager in coordinating compliance activities.
• Conduct complex and routine compliance activities including investigations and inspections.
• Prepare reports, briefs of evidence, and affidavits for legal proceedings as directed by CAV.
• Monitor regional activities and provide management with recommendations.
• Develop and maintain productive relationships with regional stakeholders and create opportunities to integrate CAV services with outreach programs.
• Provide guidance to Inspectors to ensure professional standards are upheld.

Conocimientos

Compliance monitoring

Investigations

Reporting

Stakeholder engagement

Mentoring

Descripción del empleo

Occupation: Governance and risk management

Location: Barwon South West - Greater Geelong

Reference: 13198

About the Role

The Senior Inspector will conduct a range of compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair Trading Act, and other legislation administered by CAV. Requiring a degree of judgement, discretion and experience, the Senior Inspector will undertake the more complex inspections of traders as they arise, including where there is a history of previous compliance breaches, or following a complaint of specific breaches. Also, the Senior Inspector will carry out residential tenancy investigations including rental assessments and non-urgent repairs as delegated under the Residential Tenancies Act. Further the Senior Inspector will perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives. The Senior Inspector will mentor CAV staff and provide leadership to workforce planning and implementation to ensure organisational strategic priorities are met. The Senior Inspector role within West Area is based in either the Geelong office or Werribee Office and will outreach to other locations across metro Melbourne and regional Victoria as required.

Key Accountabilities

• Assist the Area Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.
• Conduct a range of more complex, as well as routine, compliance activities including investigations, inspections and the preparation of reports and briefs of evidence. This can include obtaining comprehensive written statements and affidavits for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Monitor and prepare reports on operational activities. Prepare other reports, briefs, and correspondence on issues for management with respect to regional activities and provide the Area Manager and other stakeholders with recommendations on compliance program matters.
• Develop and maintain productive relationships with regional stakeholders including, community agencies, local councils, businesses, and community groups and create opportunity to integrate CAV's services with other community outreach programs.
• Provide advice, guidance, and mentoring to CAV Inspectors (VPS3) to ensure government professional standards and best practice principles are consistently upheld.

• Experience in compliance/investigations operations including the planning, development and delivery of outreach activities based on business plans and policies.
• Demonstrated experience in the preparation of reports and the drafting of correspondence that provides clear and purposeful communication.
• Knowledge of, and/or relevant experience in legislative compliance and enforcement activities and CAV relevant legislation, regulations, policies and procedures or capacity to learn and apply the knowledge, as required.
• Demonstrated ability to provide advice, guidance and support to others to ensure professional standards, organisational requirements and best practice principles are consistently applied.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.