Inspector

Department of Government Services; Geelong; Presencial; AUD 68.000 - 86.000; Jornada completa

Descripción de la vacante

The Department of Government Services in Geelong seeks a Governance and Risk Inspector to carry out compliance monitoring and inspections under the Australian Consumer Law and related acts. The role supports residential tenancy investigations, dispute resolution at frontline, and education initiatives across metro Melbourne and regional Victoria, with the Geelong office as base and travel as required.

You will develop relationships with community agencies, councils, businesses and groups, draft

Formación

• Experience in inspection operations including planning, development and delivery of outreach activities.
• Preparation of reports and drafting of correspondence.
• Commitment to Victorian Public Sector values: integrity, accountability, respect and leadership.

Responsabilidades

• Participate in and contribute to an ongoing compliance program and implement compliance activities.
• Carry out routine inspections and, where authorised, more complex inspections under applicable laws.
• Undertake frontline dispute resolution using negotiation skills in line with policy.
• Develop and maintain productive relationships with area stakeholders including community agencies, local councils, businesses and groups.
• Demonstrate commitment to public sector values in all aspects of work.

Conocimientos

Compliance monitoring

Inspection operations

Dispute resolution

Stakeholder engagement

Report writing

Interpersonal skills

Descripción del empleo

Occupation: Governance and risk management

Location: Barwon South West - Greater Geelong

Reference: 13206

About the Role

TheInspectorwill conduct a range compliance monitoring activities and inspections as authorised under theAustralian Consumer Law andFair TradingAct,and other legislation administered by CAV.Also, theInspectorwillcarry out residential tenancy investigations including rental assessments and non-urgent repairsasdelegated under the Residential Tenancies Act.Further theInspectorwill perform front line dispute resolution, provide business and community education and participate in CAV campaign initiatives. The Inspector role within West Area is based in the Geelong office and will outreach to other locations across metro Melbourne and regional Victoria as required.

Key Accountabilities

• Participate in and contribute to aspects of an ongoing compliance program, including local planning and development of compliance activities and their implementation.
• Using standardised tools, carry out routine, straightforward and sometimes more complex inspections as authorised under the Australian Consumer Law and Fair-Trading Actand the Residential Tenancies Act. This can include report preparation, drafting written correspondence, obtaining evidence for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Undertake front line dispute resolution by using negotiation skills to address consumer concerns in line with CAV policy, as well as escalating complex matters where appropriate.
• Develop andmaintainproductive relationships with area stakeholdersincludingcommunity agencies, local councils, businesses, and community groups.
• Demonstrated commitment to the Victorian Public Sector values, including responsiveness, integrity, impartiality, accountability, respect, leadership and human rights, and the ability to apply these values in all aspects of your work.
• Demonstrated understanding of the principals of organisational values and behaviours.
• Experience in inspection operations including the planning, development and delivery of outreach activities.
• Demonstrated experience in the preparation of reports and the drafting of correspondence.
• Ability to develop and maintain productive relations with internal and external key stakeholders.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Friday 20 November 2026 at 11.59pm