Senior Inspector

Department of Government Services VIC; Mildura; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Senior Inspector role with Department of Government Services VIC is based in Mildura and involves leading complex compliance checks, tenancy investigations, and frontline dispute resolution. You will coordinate statewide inspection programs and outreach across regional Victoria, mentoring staff and contributing to strategic enforcement initiatives.

Applicants should bring qualifications in commerce, business or law, and a strong track record in regulatory inspection, reporting and

Qualifications

• Experience in leading inspection operations and coordinating outreach and engagement activities.
• Ability to apply Consumer Affairs Victoria legislation, regulations, policies and procedures.
• Proven report writing and timely, accurate professional correspondence.
• Demonstrated leadership and coordination across teams and campaigns.

Responsibilities

• Assist the Area Manager in coordinating compliance activities and resolving operational problems.
• Lead inspections, investigations and briefs of evidence under applicable laws.
• Conduct residential tenancy investigations and rental assessments as required.
• Provide frontline dispute resolution and mentor staff within CAV operations.

Skills

Inspection operations

Stakeholder engagement

Regulatory knowledge

Report writing

Leadership

Education

Tertiary qualifications in commerce, business, law

Job description

Department of Government Services VIC – Mildura VIC

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Branch/Group

Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria. We:

• provide information to business, consumers, landlords and tenants about their rights and responsibilities


• register and license organisations and occupations


• ensure compliance with consumer laws, and


• review and advise government about Victoria's consumer protection framework.

The outcomes we are working to achieve for the Victorian community are:

• businesses that comply with consumer laws,


• Victorians who exercise their consumer rights,


• a fair and safe rental market for Victorians.

About the Role

Senior Inspectors conduct a range of compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair-Trading Act, and other legislation administered by CAV.

These inspections will typically include leading compliance checks issued under the State-wide Inspection Program as well as other activities identified by regional intelligence.

Requiring a degree of judgement, discretion and experience, Senior Inspectors undertake more complex inspections of traders as they arise, including where there is a history of previous compliance breaches, or following a complaint of specific breaches.

Senior Inspectors also carry out residential tenancy investigations including rental assessments and non-urgent repairs as required.

Senior Inspectors also perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives, as well as mentor CAV staff and provide leadership to workforce planning and implementation to ensure strategic priorities are achieved.

The Senior Inspector role in the Central Area of Community Operations is based at Mildura and will outreach to other locations across regional Victoria and into northwest metropolitan Melbourne as required.

Key Accountabilities

• Assist the Area Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.


• Manage aspects of ongoing compliance and education programs under limited direction, identifying opportunities to improve service delivery.


• Be appointed as an Inspector under the Australian Consumer Law and Fair Trading Act and be delegated as an Inspector under the Residential Tenancies Act.


• Conduct a range of more complex, as well as routine, compliance activities as authorised under the legislation administered by CAV including investigations, inspections and the preparation of reports and briefs of evidence. This can include obtaining comprehensive written statements and affidavits for use in legal proceedings as directed by CAV, as well as issuing infringement notices

Mandatory requirements

• Tertiary qualifications in commerce, business, law or other related fields are desirable.


• A current Victorian Driver's Licence. *The department will consider all reasonable adjustments for candidates with a disability.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Exhibited strong understanding of organisation's values and expected behaviours.


• Experienced in leading inspection operations and coordinating associated outreach and engagement activities.


• Demonstrated capacity to apply Consumer Affairs Victoria legislation, regulations, policies and procedures in the delivery of compliance and enforcement activities.


• Proven ability to prepare high-quality reports and draft professional correspondence in a timely and accurate manner.


• Established and maintained effective stakeholder relationships to support the achievement of organisational and regulatory objectives

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.