Inspector

Department of Government Services; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Government Services (DGS) is seeking an Inspector for Consumer Affairs Victoria in Melbourne. The role involves conducting compliance monitoring and inspections under Australian Consumer Law and related Acts, and performing tenancy investigations with outreach to regional Victoria.

You will deliver front-line dispute resolution, provide business and community education, and build productive relationships with community agencies and local councils.

Qualifications

• Experience in inspection operations including planning and delivery of outreach activities.
• Ability to apply CAV legislation, regulations, policies, and procedures in compliance/enforcement.
• Experience drafting reports and correspondence.

Responsibilities

• Conduct compliance monitoring activities and inspections under Australian Consumer Law and Fair Trading Act.
• Carry out tenancy investigations including rental assessments and repairs as delegated.
• Deliver front line dispute resolution and community education aligned with program priorities.
• Engage with area stakeholders including councils, businesses and community groups.
• Be prepared to be appointed as an Inspector under relevant Acts and perform duties across Victoria.

Skills

Inspection operations

Outreach activities

Report writing

Stakeholder relations

Negotiation skills

Job description

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Branch/Group

Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria.

We:

• provide information to business, consumers, landlords and tenants about their rights and responsibilities
• register and license organisations and occupations
• ensure compliance with consumer laws, and
• review and advise government about Victoria's consumer protection framework.

The outcomes we are working to achieve for the Victorian community are:

• businesses that comply with consumer laws
• Victorians who exercise their consumer rights
• a fair and safe rental market for Victorians.

About the Role

The Inspector will conduct a range compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair Trading Act, and other legislation administered by CAV. Also, the Inspector will carry out residential tenancy investigations including rental assessments and non-urgent repairs as delegated under the Residential Tenancies Act. Further the Inspector will perform front line dispute resolution, provide business and community education and participate in CAV campaign initiatives. The Inspector role in the East Area is based in Dandenong or Ringwood office and will outreach to other locations across metro Melbourne and regional Victoria as required.

Key Accountabilities

• Participate in and contribute to aspects of an ongoing compliance program, including local planning and development of compliance activities and their implementation.
• Using standardised tools, carry out routine, straightforward and sometimes more complex inspections as authorised under the Australian Consumer Law and Fair-Trading Act and the Residential Tenancies Act. This can include report preparation, drafting written correspondence, obtaining evidence for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Under general direction, deliver business and consumer education sessions consistent with CAV program priorities and community needs.
• Undertake front line dispute resolution by using negotiation skills to address consumer concerns in line with CAV policy, as well as escalating complex matters where appropriate.
• Develop and maintain productive relationships with area stakeholders including community agencies, local councils, businesses, and community groups.
• Be prepared to be appointed as an Inspector under the Australian Consumer Law and Fair-Trading Act and be delegated as an Inspector under the Residential Tenancies Act.
• Demonstrated commitment to the Victorian Public Sector values, including responsiveness, integrity, impartiality, accountability, respect, leadership and human rights, and the ability to apply these values in all aspects of your work.
• Perform other relevant duties as required, including working at remote locations or other office locations across Victoria, which may include overnight stays.

About You

• Demonstrated understanding of the principals of organisational values and behaviours.
• Experience in inspection operations including the planning, development and delivery of outreach activities.
• Capacity to apply CAV legislation, regulations, policies, and procedures in relation to compliance and enforcement activities.
• Demonstrated experience in the preparation of reports and the drafting of correspondence.
• Ability to develop and maintain productive relations with internal and external key stakeholders.
• Be prepared to be appointed as an Inspector under the Australian Consumer Law and Fair-Trading Act and be delegated as an Inspector under the Residential Tenancies Act.

This role is an ongoing position.

This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description.

Other relevant information

• To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period.
• Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
• Preferred applicants will be required to undertake pre-employment screening.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.

All roles at DGS can be worked flexibly, however it may differ from role to role.