Senior HCM Implementation Lead

ADP; Cremorne; On-site; AUD 120,000 - 150,000; Full time

Job summary

ADP is seeking a Lead Implementation Consultant for Lyric HCM in Australia. You will oversee client implementations, coordinate with the Implementation Manager, and drive quality service delivery across payroll and related modules.

The role requires strong project management, coaching, and data integration skills to ensure successful go-lives and continuous improvement across engagements.

Qualifications

• Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment.
• 5+ years in an Implementation environment with payroll, Time & Attendance processing knowledge.
• Facilitation/coaching skills and ability to influence internal stakeholders.
• Experience applying project management methodology with proven delivery success.
• Ability to identify client risks and offer resolution options.
• Data mapping, conversion and data integrity experience.
• Advanced understanding of interface technologies and data exchange with payroll systems (e.g. SAP, Oracle).
• MS Project, Word and Excel proficiency; multi-project delivery capability.

Responsibilities

• Implement products and related services within required timeframes.
• Lead and motivate team members on client implementation projects with a service focus.
• Coach and mentor Associates to reinforce skills and knowledge.
• Create, deliver and maintain implementation procedures.
• Apply project methodology: planning, follow up, reporting and QA.
• Review progress against criteria and implement corrective actions as needed.
• Define client requirements, perform gap analysis, document and configure outcomes.
• Collaborate with internal and external stakeholders to plan functional and technical work streams.
• Serve as subject matter expert within the implementation team for projects and initiatives.
• Support leadership in developing implementation strategy and methodology.
• Act as escalation point for clients to resolve complex payroll issues.
• Stay updated on technology and legislative developments related to product/industry.
• Collate data for implementation reports and analyze errors.
• Contribute to BPI initiatives and activities as required.
• Work with Sales and Service Delivery to ensure smooth go-live transitions.

Skills

Stakeholder management

Customer service

Implementation

Payroll knowledge

Time & Attendance

Data mapping

Data conversion

Project management

Microsoft Office

Training & mentoring

Education

Business or IT degree

PM certification ideal

Certificate IV in Workplace Training & Assessment (preferred)

Similar-role experience acceptable in lieu

Tools

MS Project

Word

Excel

SAP

Oracle

Job description

ADP is seeking a Lead Implementation Consultant for Lyric HCM in Australia. You will oversee client implementations, coordinate with the Implementation Manager, and drive quality service delivery across payroll and related modules.

The role requires strong project management, coaching, and data integration skills to ensure successful go-lives and continuous improvement across engagements.