Lead Implementation Consultant - Lyric HCM

ADP; Cremorne; On-site; AUD 120,000 - 150,000; Full time

Job summary

ADP is seeking a Lead Implementation Consultant for Lyric HCM in Australia. You will oversee client implementations, coordinate with the Implementation Manager, and drive quality service delivery across payroll and related modules.

The role requires strong project management, coaching, and data integration skills to ensure successful go-lives and continuous improvement across engagements.

Qualifications

• Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment.
• 5+ years in an Implementation environment with payroll, Time & Attendance processing knowledge.
• Facilitation/coaching skills and ability to influence internal stakeholders.
• Experience applying project management methodology with proven delivery success.
• Ability to identify client risks and offer resolution options.
• Data mapping, conversion and data integrity experience.
• Advanced understanding of interface technologies and data exchange with payroll systems (e.g. SAP, Oracle).
• MS Project, Word and Excel proficiency; multi-project delivery capability.

Responsibilities

• Implement products and related services within required timeframes.
• Lead and motivate team members on client implementation projects with a service focus.
• Coach and mentor Associates to reinforce skills and knowledge.
• Create, deliver and maintain implementation procedures.
• Apply project methodology: planning, follow up, reporting and QA.
• Review progress against criteria and implement corrective actions as needed.
• Define client requirements, perform gap analysis, document and configure outcomes.
• Collaborate with internal and external stakeholders to plan functional and technical work streams.
• Serve as subject matter expert within the implementation team for projects and initiatives.
• Support leadership in developing implementation strategy and methodology.
• Act as escalation point for clients to resolve complex payroll issues.
• Stay updated on technology and legislative developments related to product/industry.
• Collate data for implementation reports and analyze errors.
• Contribute to BPI initiatives and activities as required.
• Work with Sales and Service Delivery to ensure smooth go-live transitions.

Skills

Stakeholder management

Customer service

Implementation

Payroll knowledge

Time & Attendance

Data mapping

Data conversion

Project management

Microsoft Office

Training & mentoring

Education

Business or IT degree

PM certification ideal

Certificate IV in Workplace Training & Assessment (preferred)

Similar-role experience acceptable in lieu

Tools

MS Project

Word

Excel

SAP

Oracle

Job description

Position Title: Lead Implementation Consultant - Lyric HCM

Reporting Line: Implementation Manager

Position Purpose:

Assist Implementation Leadership to fulfill metrics and targets through provision of Consulting and Implementation services to ADP clients, utilizing

specialized product knowledge to coach and assist team members to deliver a quality implementation service.

Key Responsibilities:

• Successfully implement products and associated services as allocated, within required timeframes.

• Assist in leading and motivating team members in the provision of client implementation projects, with a focus on customer service

• Support the Implementation team in training, coaching and mentoring of new and existing Associates to reinforce skills and knowledge

• Create, deliver and maintain procedures related to Implementation skills and processes

• Apply project methodology – planning, follow up, reporting and quality assurance.

• Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.

• Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.

• Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.

• Act as a subject matter expert within implementation team for projects and business wide initiatives

• Assist Implementation Leadership in the development of implementation strategy, process and methodology

• Act as an escalation point for clients and internal stakeholders and resolve complex implementation related payroll issues as they arise

• Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and Industry

• Assist in the collation of data for implementation reports and the recording and analysis of implementation errors

• Participate and contribute to BPI initiatives and activities as required

• Work with Sales and Service Delivery teams to ensure smooth transition to ‘go-live’ for all new clients

• Conduct post Implementation reviews and share learnings as part of continuous improvement requirements

Experience:

• Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment

• Demonstrated experience (min 5 years) within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing

• Well-developed facilitation/coaching skills

• Proven ability and experience advising and influencing internal stakeholders and providing insights that lead to key decision making within the business

• Experience applying project management methodology, with demonstrated success in previous roles

• Strong ability to identify client risks and provide options for resolution

• Proven experience in data mapping, data conversion and data integrity

• Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)

• Experience in Microsoft applications such as MS Project, Word and Excel

• Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure

Certifications / Qualification:

• Tertiary qualification with a business related field, or Information Technology.

• Proven experience in a similar role may be taken in lieu of formal qualification.

• Project Management certification ideal.

• Certificate IV in Workplace Training and Assessment (preferred)

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.