Senior Guest Relations Lead, Corporate Concierge

CBRE Group, Inc.; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

CBRE Group, Inc. in Sydney CBD is seeking an experienced Guest Relations professional to support day-to-day reception, hosting, and switchboard operations, ensuring a seamless client experience.

You will rotate across locations, manage MRBS bookings, assist with administration, and uphold WHS standards while delivering high-standard service in a fast-paced corporate hospitality environment.

Qualifications

• Strong organisational and time management skills with high attention to detail.
• Strong verbal and written communication at all levels.
• Excellent personal presentation.
• Experience in corporate or five-star hotel environment or event management.
• Administrative skills in Word, PowerPoint, Zoom, Excel and Outlook.

Responsibilities

• Manage guest arrivals and lobby hosting for a seamless experience.
• Provide support for Reception and Switchboard; address complaints and feedback.
• Rotate across locations and oversee day-to-day functions.
• Coordinate catering and AV requirements as requested.
• Manage MRBS bookings and amendments per client requests.
• Support Guest Relations Executive with performance feedback and objectives.
• Maintain workspace standards and drive improvements.
• Assist with administrative duties or recruitment as needed.
• Provide leadership support in absence of management for reports/BCP/auditing.
• Report client feedback in a timely manner and address issues.
• Ensure WHS compliance and incident reporting within required timeframes.

Skills

Organisational skills

Communication skills

Guest relations

Hospitality experience

MS Office suite

Problem solving

Tools

Microsoft Office

Zoom

Job description

CBRE Group, Inc. in Sydney CBD is seeking an experienced Guest Relations professional to support day-to-day reception, hosting, and switchboard operations, ensuring a seamless client experience.

You will rotate across locations, manage MRBS bookings, assist with administration, and uphold WHS standards while delivering high-standard service in a fast-paced corporate hospitality environment.