Senior Global Forwarding Specialist — Complex Shipments

C.H. Robinson; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Employee Assistance Program

Career development opportunities

Job summary

C.H. Robinson is seeking a Senior Global Forwarding Agent in Australia to manage complex shipments and serve as the main customer contact, ensuring requests are met accurately and on time.

You will coordinate shipments, maintain data integrity, quote based on network needs, and mentor colleagues on pricing and SOPs while collaborating with cross-functional teams to improve processes and customer satisfaction.

Qualifications

• Minimum 4 years of Global Forwarding industry experience.
• Advanced proficiency in Microsoft Office Suite.
• Fluent in Spanish and English (written and verbal).

Responsibilities

• Maintain operational excellence across international shipments from PO issuance to delivery.
• Input applicable financial components to generate accurate customer billing.
• Execute/coordinate shipments and mentor others on SOP requirements (booking approvals, pre-alerts, filings, invoicing).
• Create and maintain shipments in Navisphere with accurate data.
• Provide complex quotes and coach on pricing strategies.
• Offer track-and-trace service and generate shipment documents.
• Ensure data integrity (INCO terms, routing, dates, documents).
• Build strong customer relationships and communicate with customers, CHR offices, and vendors.
• Assist Sales Executives and Account Managers with reporting and process improvements.

Skills

Global forwarding

Microsoft Office

Spanish language

English language

Customer service

Education

High School diploma or GED

Associate or bachelor’s degree (preferred)

Tools

Navisphere

Job description

C.H. Robinson is seeking a Senior Global Forwarding Agent in Australia to manage complex shipments and serve as the main customer contact, ensuring requests are met accurately and on time.

You will coordinate shipments, maintain data integrity, quote based on network needs, and mentor colleagues on pricing and SOPs while collaborating with cross-functional teams to improve processes and customer satisfaction.