Principal Global Forwarding Agent-Air Import

C.H. Robinson; Melbourne; Presencial; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work options

Employee Assistance Program

Career development opportunities

Resumo da oferta

C.H. Robinson is seeking a Senior Global Forwarding Agent in Australia to manage complex shipments and serve as the main customer contact, ensuring requests are met accurately and on time.

You will coordinate shipments, maintain data integrity, quote based on network needs, and mentor colleagues on pricing and SOPs while collaborating with cross-functional teams to improve processes and customer satisfaction.

Qualificações

• Minimum 4 years of Global Forwarding industry experience.
• Advanced proficiency in Microsoft Office Suite.
• Fluent in Spanish and English (written and verbal).

Responsabilidades

• Maintain operational excellence across international shipments from PO issuance to delivery.
• Input applicable financial components to generate accurate customer billing.
• Execute/coordinate shipments and mentor others on SOP requirements (booking approvals, pre-alerts, filings, invoicing).
• Create and maintain shipments in Navisphere with accurate data.
• Provide complex quotes and coach on pricing strategies.
• Offer track-and-trace service and generate shipment documents.
• Ensure data integrity (INCO terms, routing, dates, documents).
• Build strong customer relationships and communicate with customers, CHR offices, and vendors.
• Assist Sales Executives and Account Managers with reporting and process improvements.

Conhecimentos

Global forwarding

Microsoft Office

Spanish language

English language

Customer service

Formação académica

High School diploma or GED

Associate or bachelor’s degree (preferred)

Ferramentas

Navisphere

Descrição da oferta de emprego

C.H. Robinson is seeking a Senior Global Forwarding Agent, responsible for managing and operating the shipment lifecycle for complex and strategic accounts. In this role, you will be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely.

Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships

• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations

Other Activities

• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

Required:

• High School diploma or GED
• Minimum 4 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Site Specific: Fluent in Spanish and English (written and verbal)

Preferred Qualifications

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Basic understanding of Quality Management (ISO 9001)
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
• Site Specific: Fluent in the local language
• Site Specific: Ability to speak multiple European languages
• Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
• Values a diverse and inclusive work environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.