Global Forwarding Agent

C.H. Robinson; Sydney; Presencial; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work

Career development

Employee Assistance Program

Robinson Cares program

Equal Opportunity employer

Resumo da oferta

C.H. Robinson Oceania is seeking a Global Forwarding Agent in Sydney to manage the shipment lifecycle for our clients. You will be the primary contact, solving problems quickly and coordinating with customers from booking to delivery.

Ideal candidates bring at least 1 year of Global Forwarding experience, strong communication, and a detail-oriented approach in a fast-paced environment. Training will accelerate your knowledge of our systems and processes, enabling growth within Operations, Sales,

Qualificações

• High school diploma or GED equivalent.
• Minimum of 1 year of Global Forwarding experience.

Responsabilidades

• Understand international shipping processes from PO issuance to cargo delivery.
• Coordinate shipment tasks to meet customer SOPs and invoicing requirements.
• Collaborate with international teams and third-party agents to ensure service excellence.

Conhecimentos

Communication

Customer service

Multitasking

Problem solving

Attention to detail

Formação académica

High school diploma

Bachelor's degree

Global Forwarding experience

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent.

Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you.

As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands‑on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry‑leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

Responsibilities

Maintain Operational Excellence

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships

• Collaborate with our international team members and third‑party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications

• High school degree or GED equivalent
• Minimum of 1 year of Global Forwarding experience

Preferred Qualifications

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi‑tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical‑thinking, flexibility, and problem‑solving skills to adapt to ever‑changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast‑paced and deadline‑driven environment
• Bachelor’s degree

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.