Senior GECX Engineer: Gemini CX on Google Cloud

Accenture PLC

Redmond

On-site

AUD 134,000 - 379,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Accenture is seeking a hands-on Senior Engineer with deep experience in Google Gemini Enterprise for Customer Experience (GECX) Solutions and Google Cloud Platform to drive modern GECX deployments for clients.

You will support delivery teams, interact directly with clients, and help design end-to-end solutions across AI, CCaaS, and cloud infrastructure as part of Accenture Cloud First. Travel may be required depending on client needs.

Qualifications

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI.
Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on multiple platforms.
Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecards, etc.
Bachelor's degree or equivalent (minimum 12 years) work experience (If Associate’s Degree, must have minimum 6 years work experience).

Responsibilities

Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (on-shore and off-shore), scope, budget, risk identification and mitigation planning.