Gemini Enterprise for CX Specialist

Accenture PLC; Redmond; On-site; AUD 100,000 - 279,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture PLC, a premier partner for Google Cloud, seeks a hands-on Specialist to advance Google GECX solutions for client engagements. You will support senior architects and contribute to end-to-end delivery across global projects.

You will work directly with clients, design enterprise-ready AI agents, and help orchestrate CCaaS deployments within client architectures, while collaborating with partners and delivery teams in an Agile environment.

Qualifications

• Minimum of 3 years of technology transformation experience, focusing on contact center solutions.
• Experience with CCaaS, AI agents, and cloud-based platforms across multiple environments.
• Ability to align technology with contact center benchmarks and metrics.

Responsibilities

• Engage in client-facing activities to deliver end-to-end service solutions.
• Architect and advise on integration between GECX offerings and client environments.
• Design and engineer enterprise-ready AI agents with retrieval, routing, and observability.
• Configure GECX CCaaS in client environments within architectural constraints.
• Collaborate with partners to design and deliver service-focused solutions.
• Plan and estimate delivery work using Agile methods and resource planning.
• Manage on-shore/off-shore project teams and maintain backlog epics & stories.

Skills

Conversational AI

CCaaS

Cloud Platforms

Client-facing

Agile SDLC

Education

Bachelor's degree or equivalent

Tools

AWS

Google Cloud

Genesys

Avaya

NICE

Job description

We Are

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.

You Are

A hands-on Specialist with foundational experience in Google’s GECX Solutions — now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients.

You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.

The Work:

Develop and implement Google GECX that aligns with the company’s architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our GECX solutions.

Key Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.

• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.

• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability

• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.

• Works with software and technology partners to design & deliver Service-focused solutions.

• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.

• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.

• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's what you need

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.

• Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.

• Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus points if you have

• Minimum of 1 years of experience with Google Cloud technologies

• Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.

• Hands-on experience, solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS.

• Strong understanding how Generative AI is reshaping this industry.

• Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/08/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $70,350 to $196,000

Colorado $63,800 to $169,300

Connecticut $63,800 to $169,300

District of Columbia $68,000 to $180,300

Illinois $59,100 to $169,300

Maine $54,400 to $144,300

Maryland $63,800 to $169,300

Massachusetts $63,800 to $180,300

Minnesota $63,800 to $169,300

New York $66,300 to $196,000

New Jersey $68,000 to $196,000

Ohio $59,100 to $156,800

Virginia $59,100 to $180,300

Washington $80,200 to $180,300

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