Senior Functional Analyst

Transport for NSW; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Transport for NSW is seeking a Salesforce Administrator to translate business needs into effective Salesforce configurations, supporting end-to-end delivery from requirements and design through testing, implementation and ongoing support.

You will configure Salesforce, manage objects, flows, security, profiles and permissions to deliver scalable, user-friendly solutions aligned to standards. The role emphasizes data governance, automation, and dashboards.

Qualifications

• Experience administering and configuring Salesforce including objects, fields, flows, validation rules, profiles and permissions.
• Ability translating business requirements into functional Salesforce solutions with data and security models.
• Experience with stakeholder engagement, workshops, gathering requirements, documenting user stories, and supporting UAT, releases and change management.
• Strong problem-solving, prioritisation and data management skills, including automation, reporting, dashboards, and maintaining data quality.

Responsibilities

• Translate stakeholder requirements into Salesforce designs by partnering with stakeholders, leading workshops, and documenting user stories.
• Configure and administer Salesforce (objects, flows, security, profiles, permissions) to deliver scalable solutions.
• Support end-to-end delivery from requirements through deployment and post-go-live optimisation, including testing, release and change management.
• Ensure system stability and continuous improvement by troubleshooting issues, managing data and access controls, and identifying automation opportunities.

Skills

Salesforce administration

Stakeholder engagement

Requirements gathering

UAT & change management

Data management & security

Automation & reporting

Tools

Salesforce

Job description

Job category:Information & Communication Technology

Job location: Macquarie Park, NSW, AU, 2113

Job reference number:107295

Employment type:Fixed Term Full-Time

Salary range:$163145.0-$182721.0

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

You bring structure, mitigation and education to our organisation. Our records and datasets are vast and varied. This is your opportunity to safeguard critical infrastructure, order and protect sensitive data, and defend against emerging cyber threats. You'll be part of an expert team who protect against thousands of threats every day.

In this role, you'll:

Working as part of a team delivering business-aligned solutions, this role translates stakeholder requirements into effective Salesforce configurations, supporting end-to-end delivery from requirements and design through testing, implementation and ongoing support to achieve reliable, value-driven outcomes.

• You will translate business needs into clear functional Salesforce designs by partnering with stakeholders, leading workshops, and documenting user stories.
• You will configure and administer Salesforce (objects, flows, security, profiles, permissions) to deliver scalable, user-friendly solutions aligned to standards.
• You will support end-to-end delivery from requirements through deployment and post-go-live optimisation, including testing, release and change management.
• You will ensure system stability and continuous improvement by troubleshooting issues, managing data and access controls, and identifying automation opportunities.

For more information on this position and business unit, view the role description and information pack.

About you

• You have strong hands-on experience administering and configuring Salesforce, including objects, fields, flows, validation rules, profiles and permissions.
• Your skills include translating business requirements into effective functional Salesforce solutions with solid data and security model knowledge.
• You excel in stakeholder engagement, running workshops, gathering requirements, documenting user stories, and supporting UAT, releases and change management.
• You bring strong problem-solving, prioritisation and data management skills, including automation, reporting, dashboards, and maintaining data quality.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.