Senior Front Of House Host

Pasture of Balmoral; Sydney; On-site; AUD 52,000 - 64,000; Part time

Job summary

Pasture of Balmoral in Mosman, NSW, seeks a Senior Front of House Host on a part-time or full-time basis. You will welcome guests, manage reservations and seating, and work with the service team to maintain the dining room's sophisticated ambience.

Ideal candidates bring experience in fine dining front-of-house, superb communication, leadership ability, and flexibility to work evenings and weekends in a prestigious hospitality setting.

Qualifications

• Experience in a front-of-house or host role within a fine dining or upscale setting.
• Strong interpersonal and communication skills.
• Excellent organizational skills for managing reservations and seating.
• Ability to lead and mentor junior staff.
• Experience with reservations software and POS systems.
• Flexibility to work evenings and weekends.

Responsibilities

• Greet guests warmly and professionally, setting a welcoming tone.
• Manage the host stand, reservations, seating, and wait times.
• Coordinate with front- and back-of-house staff to ensure smooth service.
• Maintain an organised reservations system and capture guest preferences.
• Handle guest inquiries with diplomacy and resolve issues promptly.
• Provide guidance to junior front-of-house team members.
• Keep entrances and dining areas immaculate and aligned with standards.
• Support the team during peak periods while remaining calm and professional.
• Contribute to guest satisfaction and the overall ambience.

Skills

Front of house leadership

Reservations software

POS systems

Excellent communication

Guest relations

Team mentoring

Tools

Reservations software

POS systems

Job description

Pasture of Balmoral is a distinguished hospitality establishment located in the heart of Mosman, dedicated to delivering exceptional dining experiences. We pride ourselves on our commitment to excellence, sophisticated service standards, and creating memorable moments for our guests. Our team is the cornerstone of our success, and we foster a culture of professionalism, warmth, and continuous improvement.

About the role

We are seeking a Senior Front of House Host to join our team on a part-time or full-time basis in Mosman, NSW. This pivotal role sits at the heart of our guest experience, setting the tone for every visitor who walks through our doors. As Senior Front of House Host, you will create a welcoming atmosphere, manage guest arrivals and departures, and ensure our dining room runs seamlessly. You will work closely with our service team to uphold the highest standards of hospitality whilst maintaining the sophisticated ambience our guests expect.

Key responsibilities

• Greeting guests with warmth and professionalism, ensuring they feel valued from the moment they arrive
• Managing the host stand effectively, including monitoring table availability, managing reservations, and optimising seating arrangements
• Co-ordinating with front- and back-of-house staff to ensure smooth operations and timely service
• Maintaining an organised reservations system and accurately recording guest preferences and special occasions
• Handling guest enquiries and concerns with diplomacy, tact, and a commitment to resolution
• Providing guidance and support to junior front-of-house staff, fostering a collaborative team environment
• Ensuring the entrance and dining areas are immaculate and meet our exacting standards
• Managing wait times during peak periods whilst maintaining a calm and professional demeanour
• Contributing to the overall ambience by maintaining awareness of dining room dynamics and guest satisfaction

What we're looking for

• Proven experience in a front-of-house or host role within a fine dining or upscale hospitality setting
• Exceptional interpersonal skills with the ability to engage guests confidently and authentically
• Strong organisational abilities and attention to detail, particularly in managing reservations and seating arrangements
• Excellent communication skills, both verbal and written, with the ability to liaise effectively across all departments
• Demonstrated leadership qualities and the ability to mentor and support junior team members
• Proficiency with reservations software and point-of-sale systemsProfessional presentation and the ability to maintain composure in fast-paced environments
• A genuine passion for delivering exceptional hospitality and creating memorable guest experiences
• Flexibility to work part-time hours, including evenings and weekends as required
• Preferred: Experience in a Michelin-starred or award-winning restaurant environment

What we offer

• A dynamic and supportive work environment where your contributions are valued and recognised
• The opportunity to develop your skills and advance your hospitality career within a prestigious establishment
• Flexible part-time arrangements that can be tailored to suit your lifestyle
• Staff discounts and meal benefits
• Ongoing training and professional development opportunities
• A collaborative team culture that celebrates excellence and mutual support
• The satisfaction of creating exceptional experiences for our guests and being part of a reputable hospitality venue

Senior Front of House Host • Sydney, NSW, AU