Senior Front Desk & Guest Experience Manager

Vista Hospitality Group; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Job security and leaves

Staff discounts

Staff parking

Training and mentorship

Equal opportunities culture

Job summary

Pro-invest Hotels in Ringwood is seeking a Senior Manager on shift to ensure smooth front desk operations and guest experience that exceeds expectations. You and your team will deliver seamless check-ins, coordinate hotel activities, and respond to guest concerns with confidence and professionalism.

Your role requires a minimum of 2 years in a supervisory hotel role, strong communication, and the ability to lead and train staff.

Qualifications

• Minimum 2 years’ experience in a supervisory role within a hotel.
• RSA qualification is required.
• Experience with a hotel property management system.
• Ability to multi-task and lead a team across shifts.
• Willingness to work a 24/7 roster including holidays.

Responsibilities

• Assist the Front Office Manager in all aspects of running the front desk and supporting the team.
• Warmly welcome guests and ensure seamless check-in/check-out.
• Coordinate and oversee hotel operations in the absence of Senior Management.
• Resolve guest concerns confidently and professionally.
• Train and develop the team for future growth.
• Accommodate guest requests, upsell rooms and related services.
• Answer calls promptly and provide appropriate assistance.
• Maintain an updated log on every shift.
• Check rooms and ensure special requests are carried out.
• Act as Chief Fire Warden and First Aid Officer when needed.

Skills

Guest relations

Communication skills

Problem solving

Leadership

Attention to detail

Tools

Hotel PMS

Job description

Pro-invest Hotels in Ringwood is seeking a Senior Manager on shift to ensure smooth front desk operations and guest experience that exceeds expectations. You and your team will deliver seamless check-ins, coordinate hotel activities, and respond to guest concerns with confidence and professionalism.

Your role requires a minimum of 2 years in a supervisory hotel role, strong communication, and the ability to lead and train staff.