Front Desk Leader: Guest Experience & Ops (24/7)

Holiday Inn Express; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent positions

Staff discounts for in-house food, bev

Discounted staff parking

Industry leading training and personal

Equal opportunities culture

Job summary

Sage Hotel Ringwood is seeking a Senior Manager on shift to ensure smooth front desk operations and exceptional guest experiences within our Ringwood property. You and your team will deliver memorable service throughout the guest stay and uphold operational standards across shifts.

You will lead the front desk team, coordinate with departments, coach colleagues, and optimise guest satisfaction while maintaining compliance and safety procedures.

Qualifications

• Minimum 2 years’ experience in a supervisory role within a hotel.
• Professional verbal and written communication skills and attention to detail.
• Impeccable grooming and presentation, with the ability to multi-task under pressure.

Responsibilities

• Assist the Front Office Manager in all aspects of running the front desk and supporting the team.
• Warmly welcome guests on arrival and ensure seamless check-in/check-out.
• Oversee hotel operations in the absence of Senior Management.
• Resolve guest concerns confidently and professionally.
• Ensure staff are trained and developed for growth opportunities.
• Accommodate guests' requests, upsell rooms and related services.
• Maintain an updated log on every shift and manage room checks.
• Act as Chief Fire Warden and First Aid Officer when needed.

Skills

Guest service excellence

Team leadership

Communication skills

Shift management

Problem solving

Upselling

Education

RSA Qualification

Tools

Hotel PMS

Job description

Sage Hotel Ringwood is seeking a Senior Manager on shift to ensure smooth front desk operations and exceptional guest experiences within our Ringwood property. You and your team will deliver memorable service throughout the guest stay and uphold operational standards across shifts.

You will lead the front desk team, coordinate with departments, coach colleagues, and optimise guest satisfaction while maintaining compliance and safety procedures.