Chairside Dental Assistant & Front-Office Support

Abano Healthcare Group; City of Port Lincoln; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training

Ongoing support

Professional development

Diverse tasks

Job summary

Abano Healthcare Group is seeking a diligent Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role is remote, with a focus on accuracy, research, and professional service.

The ideal candidate is detail-oriented, comfortable researching information online, and dedicated to providing high-quality customer experiences. Training and ongoing support are provided to ensure success.

Qualifications

• Strong customer-service skills with a friendly, professional demeanor.
• Excellent written and verbal communication abilities.
• Great attention to detail and accuracy in data entry.
• Comfortable researching information online for reservations.
• Ability to learn and use reservation systems quickly.
• Self-motivated with good time-management and organization.
• Dependable with a proactive approach to follow-up.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries with clear, accurate information.
• Research available options and coordinate client preferences.
• Gather customer details and ensure complete records.
• Assist with coordinating reservations and updates.
• Review reservation details for accuracy and completeness.
• Provide confirmations and relevant information to clients.
• Assist with modifications and changes as needed.
• Communicate with providers when necessary to resolve issues.

Skills

Customer service

Attention to detail

Written & verbal communication

Organizational skills

Basic computer skills

Research online

Reservation systems

Self-motivated

Time management

Reservation experience

Tools

None

Job description

Reservation Support Agent - Remote

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs