Senior Field Technician I — Lead, Coach & Deliver Field Solutions

nbn® Australia; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

18 weeks of paid parental leave

Discounted gym memberships

Device allowance

Options for salary sacrificing

Inclusive work culture

Job summary

A leading telecommunications provider is seeking a Senior Field Technician in Adelaide to deliver high-quality customer service across networks. The role emphasizes safety and teamwork while providing technical coaching. Ideal candidates will have extensive experience with copper, fibre, and HFC networks, hold an ACMA Open Registration, and possess strong problem-solving skills. The position offers benefits such as parental leave and discounts on corporate memberships, fostering a culture of inclusivity and support.

Qualifications

• Extensive experience in activation and assurance activities across copper, fibre, and HFC networks.
• Ability to work autonomously and under pressure.
• Current driver's license required.

Responsibilities

• Provide practical coaching and mentoring to lift the team's technical capability.
• Deliver end-to-end service to homes and businesses.
• Collaborate with a supportive team to enhance customer experience.

Skills

Strong communication skills

Problem-solving

Safety mindset

Customer service

Autonomy

Education

ACMA Open Registration

Certificate III or IV in Telecommunications

Job description

A leading telecommunications provider is seeking a Senior Field Technician in Adelaide to deliver high-quality customer service across networks. The role emphasizes safety and teamwork while providing technical coaching. Ideal candidates will have extensive experience with copper, fibre, and HFC networks, hold an ACMA Open Registration, and possess strong problem-solving skills. The position offers benefits such as parental leave and discounts on corporate memberships, fostering a culture of inclusivity and support.