Senior Field Technician: Fibre & Copper Network Pro (Emerald)

nbn® Australia; Emerald; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Parental leave (18 weeks)

Gym discounts

Device allowance

Salary sacrificing

Inclusive culture

Job summary

nbn® Australia is seeking a Senior Field Technician based in Emerald to join our field service team. You’ll work across copper and fibre networks, performing installation, fault finding, maintenance, and end-to-end service for homes and businesses, and you’ll deliver brilliant customer service with integrity and pace.

You’ll be autonomous, motivated, and capable of meeting tight deadlines while collaborating with a supportive team.

Qualifications

• ACMA license preferred with Cert 3 or Cert 4 in telecommunications.
• Current Driver’s License required.
• Strong communication and customer service skills.
• Willingness to travel to sites and work across copper and fibre networks.

Responsibilities

• Deliver end-to-end service to homes and businesses, from installation to repair and maintenance.
• Troubleshoot and fault-find on copper and fibre networks.
• Collaborate with a field service team to ensure timely, high-quality customer outcomes.
• Operate autonomously while meeting tight deadlines and safety standards.

Skills

Autonomy

Communication skills

Customer service

Problem solving

Ability to work under pressure

Travel readiness

Education

ACMA license (preferred)

Cert 3 in Telecommunications

Cert 4 in Telecommunications

Job description

nbn® Australia is seeking a Senior Field Technician based in Emerald to join our field service team. You’ll work across copper and fibre networks, performing installation, fault finding, maintenance, and end-to-end service for homes and businesses, and you’ll deliver brilliant customer service with integrity and pace.

You’ll be autonomous, motivated, and capable of meeting tight deadlines while collaborating with a supportive team.