Senior Field Technician

NBN Co; Sydney; Hybrid; AUD 85,000 - 112,000; Full time

Benefits offered by this job

Parental leave 18 weeks

Health insurance savings

Novated leasing & salary sacrifice

Job summary

NBN Co in Sydney Metro is seeking a Senior Field Technician to join our Field Services team. You’ll work across service and network operations delivering installation, repair and maintenance for Australia’s fibre networks, with a focus on customer experience and timely, high-quality outcomes.

This hybrid role requires ACMA licence, appropriate telecommunications certificates and experience with PMUS/HFC inside and outside plant.

Qualifications

• Experience across HFC network inside and outside plant
• ACMA licence and Telecommunications certificates
• Valid Australian driver's licence
• Willingness to rotate night shifts and travel in Sydney

Responsibilities

• Provide end-to-end field service across homes and businesses
• Install, repair and maintain network infrastructure
• Deliver exceptional customer experience and high-quality outcomes
• Operate within a hybrid Service and Network operations environment

Skills

Strong communication skills

Customer service

Autonomy

Problem solving

Night shift readiness

Education

ACMA Licence

Certificate III in Telecommunications

Certificate IV in Telecommunications

Job description

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.

As aSenior Field Technician,you’llutilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.

We are looking for candidates based in Sydney Metro area.

A bit about your role

As part of a Field Services team,you'llenjoy a diverse and dynamic work environment where no two days are the same. This hybrid role spansacrossboth Service and Network operations, offering a broad range of work across our network infrastructure as well as within our customers' homes and businesses.You'llplay a key role in deliveringtimely, high-quality outcomes while providing an exceptional customer experience.

In your day to day workyou’llbe the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance,you’llsee the impact of your work in real time with every satisfied customer.You’llcollaborate with a supportive and inclusive team, with opportunities for coaching,mentorshipand career progression at every step.

*Successful candidates must be willing and able toparticipatein a rotating night shift roster.

A bit about you

To thrive in this role,you'llbe an autonomous and motivated self-starter with extensive experience working across the HFC network, including both inside and outside plant activities. As a Senior Field Technician,you'llalso have experience in fibre network assurance, fault finding, and installations.You'llhave an appetite for embracing a complex industry while continuing to learn and develop on the job. Ideal candidates will hold an ACMA licence, preferably supported by a Certificate III or Certificate IV in Telecommunications, and will draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day

Whatyou’ll put in:

Current and clean Australian Driver's Licence

PMUS/HFC Inside and Outside Plant experience, including amp swaps/upgrades, fault finding, and noise chasing

Availability to work required hours within the 7am-7pm timeslot and travel to work locations across the Sydney metropolitan area asrequired

Be able toparticipatein a rotating night shift roster.

Confidence to act with autonomy, integrity, and pace under pressure

Strong communicationskills, both written and verbal

Approachable and caring attitude to customer service

Passion for problem-solving

Comfortability working to tight deadlines

An appetite for challenge

Whatyou’llget out:

18 weeks of paid parental leave

Access to great lifestyle savings through our partners including health insurance, car rental, novated leasing, productdiscountsand theoptionto salary sacrifice Qantas Club Membership

Device allowance or mobile device

Options for salary sacrificing

An inclusive work culture that priorities balance and wellbeing

A dedicated and caring team of subject matter experts to train and support you

Life atnbn

To be part ofnbnis to be part of something bigger.There’sso much more from here. Our pioneering spirit drives usforwardevery day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.We’recontinuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbnis committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.That'swhy we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.Click here to see our list of employee benefitsand whywe'rerecognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, pleasen’thesitate to contact us by emailing***********@nbnco.com.auor calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit ourContact Uspage on our website.

The preferred candidate willbe requiredto undertake aDriver'sLicensecheck, CriminalHistoryCheckand a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note that this role is a permanentfull-timeopportunitybased out of Sydney Metro.

To be eligible for this role, you must have full working rights in Australia.