Senior Field Technician

NBN TM Australia; Perth; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

18 weeks parental leave

Discounted gym memberships

Device allowance

Salary sacrificing

Inclusive, supportive culture

Job summary

NBN Co in Perth is seeking a Senior Field Technician to join our field service team. You will deliver end-to-end service from installation to repair and maintenance across homes and businesses, driving customer satisfaction and connectivity for Australians.

You will operate with autonomy, bringing copper and fibre expertise, ACMA licensing, and a commitment to safety and quality. A driver’s licence and willingness to travel are essential.

Qualifications

• ACMA license is required or preferred.
• Cert 3 or Cert 4 in telecommunications.
• Experience with copper and fibre network fault finding and installs.
• Strong communication skills, written and verbal.

Responsibilities

• Deliver end-to-end service from installation to repair and maintenance across homes and businesses.
• Provide timely, high-quality customer service with a focus on customer satisfaction.
• Collaborate with team, contribute to a supportive and inclusive work environment.
• Travel to areas of work away from residence as required; operate with autonomy and integrity.

Skills

ACMA license

Cert 3 or Cert 4 in telecommunications

Copper & fibre fault finding

Strong communication skills

Current Driver’s Licence

Job description

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.

As a Senior Field Technician you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.

** We are looking for candidates based in the Perth Metro South area**

A bit about your role

As part of a field service team, you’ll discover a diverse and dynamic workplace where no two days are alike.

You’ll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service.

In your day to day work you’ll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you’ll see the impact of your work in real time with every satisfied customer.

You’ll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

A bit about you

To thrive in this role, you’ll be an autonomous and motivated self-starter, with extensive experience with copper and fibre network assurance fault finding and installs. You’ll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA license preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.

What you’ll put in

• Current Driver’s License
• Strong communication skills, both written and verbal
• Approachable and caring attitude to customer service
• Passion for problem-solving
• An appetite for challenge
• Comfortability working to tight deadlines
• Confidence to act with autonomy, integrity, and pace under pressure
• Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required

What you’ll get out

• 18 weeks of paid parental leave
• Discounted gym memberships + other corporate benefits
• Device allowance or mobile device
• Options for salary sacrificing
• An inclusive work culture that priorities balance and wellbeing
• A dedicated and caring team of subject matter experts to train and support you

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at +61 990 . Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity. To be eligible for this role, you must have full working rights in Australia.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.