Senior Field Technician Sydney Metro

nbn™ Australia; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

18 weeks parental leave

Health insurance

Novated leasing

Qantas Club Membership

Job summary

nbn Australia is seeking a Senior Field Technician based in the Sydney metro area to join our Field Services team. You will handle end-to-end service from installation to repair, servicing homes and businesses while delivering exceptional customer experience.

You will work in a hybrid environment across Service and Network operations, with opportunities for coaching, mentorship and career progression within a dynamic, inclusive team. A rotating night shift may be required.

Qualifications

• ACMA licence required with Telecommunications certificates.
• Australia-wide work rights and eligibility to work in Australia.
• Experience across HFC network inside and outside plant; fibre network assurance and fault finding.

Responsibilities

• Deliver end-to-end service from installation to repair and maintenance across homes and businesses.
• Collaborate with a Field Services team to ensure timely, high-quality outcomes and customer-focused service.
• Work across Sydney metro with flexible hours and rotating night shift as required.

Skills

PMUS/HFC Inside & Outside Plant

Communication skills

Education

Certificate III in Telecommunications

Certificate IV in Telecommunications

ACMA Licence

Job description

Job Description

Job Expectations Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Senior Field Technician, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future. We are looking for candidates based in Sydney Metro area.

A bit about your role

As part of a Field Services team, you'll enjoy a diverse and dynamic work environment where no two days are the same. This hybrid role spans across both Service and Network operations, offering a broad range of work across our network infrastructure as well as within our customers' homes and businesses. You'll play a key role in delivering timely, high-quality outcomes while providing an exceptional customer experience.

In your day to day work you'll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you'll see the impact of your work in real time with every satisfied customer. You'll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

Successful candidates must be willing and able to participate in a rotating night shift roster.

A bit about you

To thrive in this role, you'll be an autonomous and motivated self-starter with extensive experience working across the HFC network, including both inside and outside plant activities. As a Senior Field Technician, you'll also have experience in fibre network assurance, fault finding, and installations.

You'll have an appetite for embracing a complex industry while continuing to learn and develop on the job. Ideal candidates will hold an ACMA licence, preferably supported by a Certificate III or Certificate IV in Telecommunications, and will draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.

What you'll put in

• Current and clean Australian Driver's Licence
• PMUS/HFC Inside and Outside Plant experience, including amp swaps/upgrades, fault finding, and noise chasing
• Availability to work required hours within the 7am-7pm timeslot and travel to work locations across the Sydney metropolitan area as required
• Be able to participate in a rotating night shift roster
• Confidence to act with autonomy, integrity, and pace under pressure
• Strong communication skills, both written and verbal
• Approachable and caring attitude to customer service
• Passion for problem-solving
• Comfortability working to tight deadlines
• An appetite for challenge

What you'll get out

• 18 weeks of paid parental leave
• Access to great lifestyle savings through our partners including health insurance, car rental, novated leasing, product discounts and the option to salary sacrifice
• Qantas Club Membership
• Device allowance or mobile device
• Options for salary sacrificing
• An inclusive work culture that prioritises balance and wellbeing
• A dedicated and caring team of subject matter experts to train and support you

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network- a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees.

If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

The preferred candidate will be required to undertake a Driver's License check, Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note that this role is a permanent full-time opportunity based out of Sydney Metro. To be eligible for this role, you must have full working rights in Australia.

Worker Type Permanent | Time Type Full time | Field Base Location Sydney

nbn is the team behind the design, build and operation of the nbnTM network - one of Australia's largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbnTM network is so much more than access to fast internet. A state-of-the-art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come.

At nbn, you'll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia's.