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Job summary

POP MART is seeking an experienced and proactive HR Business Partner to support our Australia and New Zealand business. This broad HR role blends business partnering, HR operations, employee engagement and office administration, serving as a trusted advisor to managers and staff.

You will partner with the HR Manager and cross-functional leaders to foster a positive employee experience while ensuring HR and office operations run smoothly.

Qualifications

• 3+ years of experience in a HR Business Partner, HR Generalist, HR Advisor or HR Operations role.
• Strong understanding of Australian employment practices and employee lifecycle management.
• Experience supporting managers with employee relations matters, including performance management and workplace issues.
• Demonstrated experience handling sensitive people matters with professionalism and discretion.
• Experience supporting HR operations, lifecycle processes and HR reporting activities.

Responsibilities

• Act as a trusted HR partner to managers and employees with day-to-day HR matters.
• Provide guidance on performance management, attendance, probation, employee relations and workplace issues.
• Support employee relations investigations and documentation.
• Coach managers on HR policies and people management.
• Manage end-to-end HR operations and employee lifecycle processes.

Skills

HRBP experience

HR Generalist

Employee relations

Stakeholder management

Workday

HR reporting

Australian employment practices

Education

Certificate IV Human Resource Management

Tools

Workday

Microsoft Office

Job description

HR Business Partner

Sydney CBD | Full-Time | On-Site

About POP MART

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

About the Role

We are seeking an experienced and proactive HR Business Partner to support our growing Australia and New Zealand business.

This is a broad HR role combining business partnering, HR operations, employee engagement and office administration. You will act as one of the trusted HR partners to managers and employees, providing practical advice on day-to-day people matters while taking ownership of HR operations, employee engagement initiatives and business improvement projects.

Working closely with the HR Manager and cross-functional leaders, you'll help create a positive employee experience while ensuring our HR and office operations run efficiently. You will work closely with managers across our corporate and retail teams, providing support on day-to-day people matters, employee relations matters and employee lifecycle processes.

HR Operations

• Manage end-to-end onboarding and offboarding processes through Workday
• Prepare employment contracts, letters and HR documentation
• Maintain HRIS systems and ensure employee records remain accurate and compliant
• Coordinate probation reviews, contract changes and employee lifecycle administration
• Support recruitment activities including interview coordination, candidate management and onboarding processes
• Prepare HR reports and maintain HR compliance documentation
• Identify opportunities to improve HR processes and employee experience
• Support employee payroll enquiries and coordinate with payroll providers and internal stakeholders to ensure timely resolution of payroll-related issues

HR Compliance & Reporting

• Maintain accurate employee records within Workday and ensure data integrity across HR systems
• Prepare HR reports, people metrics and compliance documentation
• Support audits and reporting requirements in line with legislative and company requirements
• Respond to employee and manager enquiries relating to HR policies, processes and employee data
• Partner with internal stakeholders to ensure employee lifecycle changes are accurately recorded
• Identify opportunities to improve HR processes, controls and data accuracy

Employee Engagement

• Drive employee engagement initiatives and wellbeing programs
• Coordinate employee events, celebrations and recognition programs
• Support internal communications and company-wide announcements
• Coordinate learning and development activities and HR workshops
• Assist with implementation of HR initiatives and regional projects

HR Business Partnering

• Act as one of the first points of contact for managers and employees on day-to-day HR matters
• Provide practical guidance on performance management, attendance, probation, employee relations and workplace issues
• Support employee relations matters, including investigations, disciplinary processes and documentation in accordance with company policies and employment legislation
• Coach managers on HR policies, best practices and people management
• Build strong relationships with stakeholders across Australia and New Zealand

Office Administration & Business Support

• Oversee day-to-day office administration and workplace operations
• Coordinate office facilities, maintenance and vendor relationships
• Manage office assets, supplies and equipment
• Support office relocation and workplace improvement projects
• Process HR and office-related invoices and maintain administrative records

About You

You'll thrive in this role if you enjoy balancing strategic thinking with hands-on execution.

We are looking for someone who has:

• 3+ years' experience in a HR Business Partner, HR Generalist, HR Advisor or HR Operations role
• Strong understanding of Australian employment practices and employee lifecycle management
• Experience supporting managers with employee relations matters, including performance management, probation, workplace issues and policy interpretation
• Demonstrated experience handling sensitive people matters with professionalism, sound judgement and discretion
• Experience supporting HR operations, employee lifecycle processes and HR reporting activities
• Demonstrated ability to work independently with minimal supervision
• Excellent stakeholder management and communication skills
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and ability to maintain confidentiality
• A proactive mindset with a willingness to take ownership and continuously improve processes
• Experience supporting frontline, workforce-intensive environments such as retail, hospitality, QSR, logistics, healthcare or other multi-site operations is highly regarded
• Experience using HRIS platforms, preferably Workday, and Microsoft Office
• Formal qualification minimum Certificate IV Human Resource Management

Why Join POP MART?

• Join one of the world's fastest-growing global lifestyle brands
• Work in a broad and autonomous HR role with exposure to all areas of the employee lifecycle
• Be trusted to own projects and influence business outcomes
• Collaborate with regional and international teams across APAC
• Modern Sydney CBD office at Australia Square
• Access to on-site fitness facilities, end-of-trip facilities and excellent public transport connections
• Career development opportunities as the business continues to expand

Location

• Based in our Sydney CBD office
• This role requires you to be on-site, with some flexible working arrangements (4 days in office, 1 day WFH)