Field Service Technician (Mulwala, Nsw)

IGT; Mulwala; On-site; AUD 65,000 - 85,000; Full time

Job summary

IGT Australia is seeking a Service Technician to join our Service team in the Mulwala area, providing service and technical support to clients in the region. The candidate should be able to travel as required to service customers throughout the region, and may work on call and on weekends.

Responsibilities include servicing and maintaining gaming equipment in clubs and pubs, performing preventative maintenance and installations, assisting sales with product promotion, and providing attendant

Qualifications

• Gaming technician license for all jurisdictions in the service region.
• Field, electrical or electronics service/maintenance experience.
• Current Driver's License.
• Gaming industry experience.
• Strong communication skills.
• Self-motivated and able to work unsupervised.
• Ability to undertake physical demands.
• Willingness to work on call and weekends.
• Comfortable working in a club environment.

Responsibilities

• Service and maintenance of gaming equipment in clubs and pubs.
• Preventive maintenance and installation of gaming machines.
• Assist sales in product promotion and performance.
• Attendant training and customer liaison.

Skills

Gaming license

Field service

Electrical background

Driver's license

Customer service

Communication skills

Self-motivated

On-call readiness

Job description

IGT is the world leader in the design, development and manufacture of gaming and lottery products and systems. IGT Australia is a dominant force in Australia and New Zealand, providing a leading range of gaming and lottery products, systems, and services.

We are seeking a Service Technician to join our Service team in the Mulwala area, to provide service and technical support to clients in and around the region. We are open to all levels of experience and ideally the candidate will have the ability to travel distances as required to service customers throughout the region.

Responsibilities:

• Service and maintenance of all gaming equipment located within clubs and pubs
• Preventative maintenance and installation of gaming machines and other related equipment
• Assisting sales force in product promotion and performance
• Attendant training and customer liaison

Requirements:

• A gaming technician's license for all jurisdictions covered in service region
• Field, electrical or electronics service or maintenance experience
• Current Drivers License
• Gaming industry experience
• Strong communication skills
• Self-motivated with ability to work unsupervised
• Ability to undertake physical demands required of the role
• Possess excellent customer service and relationship building skills
• Available to work on call and weekends
• Comfortable working in a club environment
• Assist with Product Submittal Support, certifications, transfer requests, and monitor new product developments
• Resolve parts allocation, production order and configuration issues, and address customer concerns

The successful candidate will possess the following skills and attributes:

• Good interpersonal and communications kills; collaborative team player
• Good organisation, analytical and problem-solving skills
• Good self-management and ability to prioritize tasks to meet deadlines
• Take initiative and have a positive can-do attitude

Applications Close: 15th July 2025