Senior F&B Supervisor – Guest Experience Leader

Holiday Inn; Melbourne; On-site; AUD 34,000 - 48,000; Full time

Job summary

Holiday Inn in Melbourne is seeking a customer‑focused Beverage/FOH team member to greet guests, take orders, and prepare drinks to premium standards. You will monitor alcohol service, ensure safety and compliance, and collaborate with the wider team to deliver memorable experiences.

Responsibilities include managing guest complaints with service recovery, processing payments, and supporting opening/closing duties. Previous bartending training is a plus; night/weekend shifts are expected.

Qualifications

• Excellent RSA service skills.
• Fitness – on your feet most of the day with bending and kneeling.
• Strength – able to lift/push/pull objects up to 23 kg.
• Compliant with local laws on food handling and alcohol service, including age verification.
• Articulate – warm, welcoming communicator.
• Flexible – willing for night, weekend and holiday shifts.
• Experienced – beverage preparation and guest service experience preferred, formal bartending training is a plus.
• Literate – good reading, writing and basic maths.

Responsibilities

• Lead and coordinate the F&B team to deliver premium service.
• Greet guests and take beverage and food orders promptly and professionally.
• Prepare drinks and foods according to health and presentation standards.
• Monitor alcohol service and RSA breaches; notify management as needed.
• Maintain cleanliness of tables and service areas; ensure stations are tidy.
• Handle opening/closing duties and ensure staff readiness for shifts.
• Follow safety protocols and report incidents to the Manager on Duty.
• Assist with guest problem resolution and service recovery as per guidelines.
• Collaborate with other departments to ensure quality and seamless service.
• Process guest payments and handle cash according to procedures.
• Assist with induction and on‑the‑job training for new staff.
• Coach and oversee staff performance and address breaches of policy.

Skills

RSA

Fitness

Strength

Compliant

Articulate

Flexible

Experienced

Literate

Job description

Holiday Inn in Melbourne is seeking a customer‑focused Beverage/FOH team member to greet guests, take orders, and prepare drinks to premium standards. You will monitor alcohol service, ensure safety and compliance, and collaborate with the wider team to deliver memorable experiences.

Responsibilities include managing guest complaints with service recovery, processing payments, and supporting opening/closing duties. Previous bartending training is a plus; night/weekend shifts are expected.