Senior Export Operator – End-to-End Freight Forwarding

DHL Asia Pacific Shared Services; Adelaide; On-site; AUD 65,000 - 95,000; Full time

Job summary

Hillebrand Gori, a DHL Global Forwarding company, seeks an Export Operator in our Adelaide office. You will manage export shipments from order receipt through to final delivery, ensuring compliance with customer and regulatory requirements and working within FLOW.

You will build strong customer relationships, coordinate with overseas offices and agents, and handle documentation, billing and risk identification with practical problem solving.

Qualifications

• Minimum 3 years of freight forwarding experience.
• Strong hands-on experience in export operations and for a freight forwarder.
• Knowledge of end-to-end export/import processes, including documentation, customs clearance and transport.
• Experience with customers, shipping lines and overseas offices or agents.
• Excellent customer service, communication, organisation and time-management skills.
• Ability to make sound decisions in challenging situations.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Manage export shipments from order receipt through customs clearance and final invoicing.
• Create and update orders accurately within required timeframes.
• Coordinate with customers, overseas offices, agents, suppliers, lines and customs.
• Monitor shipments and proactively address delays and issues.
• Ensure documentation is complete and compliant with requirements.
• Coordinate customs clearance, transport and packing arrangements.
• Maintain shipment information in FLOW and complete daily diary activities.
• Support customer calls and visits with the Operations Manager and Sales team.
• Assist with invoicing and reviewing charges against quotations.
• Share knowledge and support the Team Leader and Operations Manager.

Skills

Freight forwarding

Export operations

Customer service

Communication

Time management

Detail orientation

Multitasking

Tools

FLOW system

Job description

Hillebrand Gori, a DHL Global Forwarding company, seeks an Export Operator in our Adelaide office. You will manage export shipments from order receipt through to final delivery, ensuring compliance with customer and regulatory requirements and working within FLOW.

You will build strong customer relationships, coordinate with overseas offices and agents, and handle documentation, billing and risk identification with practical problem solving.