Senior Manager, Design, Quality and Systems

Teachers Health Fund; Brisbane; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Subsidised private health insurance

Discounts on products and services

Generous employee wellbeing program

Easily accessible by public transport

Supportive and Collaborative team

Job summary

Teachers Health Fund is seeking a Senior Manager to lead the evolution of our enterprise design systems, quality standards and experience frameworks. You will work at the intersection of design, technology, customer experience and digital transformation across brand, campaigns, digital, CRM and lifecycle teams to deliver scalable, consistent design.

The role emphasizes ownership of design systems, reusable components and collaboration with engineering and CRO teams to drive data-driven customer

Qualifications

• Experience leading enterprise design systems and quality frameworks.
• Ability to collaborate with brand, campaigns, digital, CRM, and lifecycle teams.
• Experience delivering scalable, data-driven customer experiences.

Responsibilities

• Own, build and evolve enterprise design systems and components.
• Define standards across visual quality, usability, UX and accessibility (WCAG).
• Create reusable modular solutions enabling self-serve teams while maintaining quality.
• Partner with engineering, digital, CRM, lifecycle and CRO teams to integrate systems across platforms.
• Support data-driven, personalised customer experiences.
• Reduce bespoke design by creating scalable guardrails.

Skills

Design leadership

Design systems

Cross-functional collaboration

Job description

Senior Manager, Design, Quality and Systems

We’re looking for an experienced Senior Manager, Design, Quality & Systems to lead the evolution of our enterprise design systems, quality standards and experience frameworks.

Sitting at the intersection of design, technology, customer experience and digital transformation, you’ll work closely with brand, campaigns, digital, , CRM, and lifecycle teams to make great design easier to deliver, easier to scale and more consistent across our brands and channels.

What we have to offer?

• Subsidised private health insurance.
• Discounts on our products and services.
• Generous employee wellbeing program.
• Easily accessible by public transport.
• Supportive and Collaborative team culture.

We’re looking for an experienced Senior Manager, Design, Quality & Systems to lead the evolution of our enterprise design systems, quality standards and experience frameworks.

Sitting at the intersection of design, technology, customer experience and digital transformation, you’ll work closely with brand, campaigns, digital, , CRM, and lifecycle teams to make great design easier to deliver, easier to scale and more consistent across our brands and channels.

What we have to offer?

• Hybrid working model (flex your work/life balance).
• Subsidised private health insurance.
• Discounts on our products and services.
• Generous employee wellbeing program.
• Easily accessible by public transport.
• Supportive and Collaborative team culture.

What you’ll be doing

• Own, build and continually evolve enterprise design systems, component libraries, templates and experience patterns.
• Define and uphold clear standards across visual quality, usability, UX and accessibility, including WCAG compliance.
• Create reusable and modular solutions that enable teams to self-serve while maintaining quality and consistency.
• Partner closely with engineering, digital, CRM, lifecycle and CRO/optimisation teams to integrate design systems across platforms.
• Support dynamic, data-driven, personalised and automated customer experiences.
• Reduce reliance on bespoke design by creating scalable systems and clear guardrails.