Senior Experience Designer

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Department of Education Victoria is seeking a Senior Experience Designer to contribute to the design and delivery of inclusive, user-centred digital experiences across enterprise platforms such as Salesforce and ServiceNow.

You will work in a multidisciplinary team, collaborating with Product Managers, Delivery teams and policy owners to translate user needs into accessible solutions while applying established design methods like research, journey mapping and usability testing.

Qualifications

• Experience developing digital systems end-to-end in complex environments.
• Ability to lead applying best-practice design principles across engagements.
• Proven capability to map the complete user experience from research to delivery.
• Proficient with Figma or similar UX tools and able to translate insights into design outputs.

Responsibilities

• Apply user research, journey mapping, interaction design and usability testing to inform design outcomes.
• Collaborate with Product Managers, Delivery teams and Developers to translate requirements into accessible solutions.
• Contribute to enterprise design assets and standards for reuse across platforms.
• Support design delivery and continuous improvement within public sector programs.

Skills

End-to-end digital systems

User-centric design

Stakeholder management

Figma

JIRA & Confluence

Tools

Figma

JIRA

Confluence

Salesforce

ServiceNow

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DE/FPIS/1949313

Senior Experience Designer

About the role

The Senior Experience Designer contributes to the design and delivery of inclusive, and user-centred digital experiences across our digital services on our enterprise platforms such as Salesforce and ServiceNow.

Working within a multidisciplinary team, you will collaborate closely with Product Managers, Delivery teams, Developers, Solution Architects, Functional Analysts and Policy Owners to translate user needs and business requirements into accessible, usable solutions.

The Senior Experience Designer is responsible for supporting the design and delivery activities to improve how users interact with products, services, and platforms. You will apply established experience design methods, such as user research, journey mapping, interaction design, and usability testing, to inform design outcomes.

You will also contribute to shared enterprise design assets and standards, and demonstrate a strong commitment to public value, accessibility, and continuous improvement.

About you

• Experience in development of digital systems end-to-end
• Lead the application of best-practice design principles
• Lead the direction of projects from a user-centric lens
• Strong project management skills
• Proficient in Figma or similar user experience applications
• Strong stakeholder management and collaboration skills
• Ability to gather requirements and map the complete user experience
• Lead user research initiatives including interviews and usability testing to define product strategy
• Experience within complex regulatory environments and government settings (desirable)
• Experience working on enterprise platforms of Salesforce and ServiceNow (desirable)
• Experienced in JIRA and Confluence (desirable)

About the department

The Department of Education provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

If you have further questions, please contact Joseph Dang, Experience Design Manager at [e-mail].

The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions, visit our website.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

If you require any adjustments to ensure your full participation in the recruitment process or if you need the advertisement or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements, please get in touch with the contact person li sted on this advertisement.

Applications close Thursday 8 October 2026 at 11.59pm