Senior Advisor, Employee Experience

Department of Transport & Planning Victoria; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Department of Transport & Planning Victoria – Melbourne VIC is seeking a Senior Advisor, Employee Experience to lead policy governance, knowledge management and employee self-service. You will ensure People policies and digital content are clear, consistent and accessible, helping staff find information quickly.

The role establishes governance and frameworks for content across digital channels and drives continuous improvement of knowledge and self-service capabilities in collaboration with the

Qualifications

• Experience developing communications across channels and audiences, simplifying complex information into clear, practical guidance (mandatory).
• Experience applying human-centered or service design principles and working with digital knowledge management platforms (desirable).

Responsibilities

• Lead governance, standards and frameworks for People content across digital channels.
• optimise knowledge and content to support effective self-service and AI-enabled support.
• Collaborate across the People Division to improve employee experience and self-service capability.

Skills

Knowledge management

Content governance

Human-centered design

Stakeholder engagement

Education

Tertiary qualification

Job description

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 30 April 2029

The Senior Advisor, Employee Experience leads the People Division’s approach to policy governance, knowledge management and employee self-service. The role ensures People policies, procedures, guidance and digital content are clear, consistent, accessible and easy to use, helping employees and leaders confidently find and apply information.

The role establishes governance, standards and frameworks for People content across existing and future digital channels. It leads the ongoing optimisation of knowledge and content within these channels, supporting effective self-service, consistent service delivery and future AI-enabled support. It works collaboratively across the People Division to continuously improve the employee experience and build self-service capability.

Whatwe’relooking for

You’resomeone who:

• Creates clear, accessible and meaningful experiences by translating complex information into content that employees can easily find, understand and use.
• Has expertise in knowledge management, content governance and human-centred design, with experience embedding sustainable practices and standards.
• Uses employee feedback, service data and insights to identify opportunities and drive continuous improvement.
• Builds strong partnerships across the organisation, influencing stakeholders and bringing people together to deliver better outcomes.
• Thrives in collaborative environments, leading pieces of work, sharing knowledge and delivering results through others.
• Is curious, proactive and focused on making services simpler, better and more effective for employees and leaders.

Qualifications and experience

You’ll bring:

• Relevant tertiary qualification.
• Experience developing communications across channels and audiences, simplifying complex information into clear, practical guidance (mandatory).
• Experience applying human-centred or service design principles and working with digital knowledge management platforms (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

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