Senior Experience Designer

Department of Education; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Education seeks a Senior Experience Designer to craft inclusive, user‑centred digital experiences across enterprise platforms like Salesforce and ServiceNow. You will work in a multidisciplinary team with solution architects, analysts, and policy owners to translate user needs into accessible solutions.

The role applies experience design methods such as user research, journey mapping, interaction design, and usability testing to inform design outcomes and improve how users interact

Qualifications

• Experience in complex regulatory environments and government settings is desirable.
• Experience with enterprise platforms such as Salesforce and ServiceNow is desirable.
• For more details regarding this position, please see attached position descriptions.

Responsibilities

• Design and deliver inclusive, user‑centred digital experiences across enterprise platforms.
• Collaborate with multidisciplinary teams to translate user needs into usable solutions.
• Contribute to shared enterprise design assets and standards while promoting accessibility.

Skills

User Research

Journey Mapping

Interaction Design

Usability Testing

Accessibility

Salesforce

ServiceNow

Tools

Salesforce

ServiceNow

Job description

The Senior Experience Designer contributes to the design and delivery of inclusive, and user-centred digital experiences across our digital services on our enterprise platforms such as Salesforce and ServiceNow. Working within a multidisciplinary team, you will work closely with Solution Architects, Functional Analysts and Policy Owners. The role supports design, and delivery activities to improve how users interact with products, services, and platforms.

The role applies established experience design methods, such as user research, journey mapping, interaction design, and usability testing, to inform design outcomes. The Experience Designer collaborates closely with product managers, delivery teams, developers, and policy stakeholders to translate user needs and business requirements into accessible, usable solutions.

This position contributes to shared enterprise design assets and standards, and demonstrates a strong commitment to public value, accessibility, and continuous improvement.

Desirable Qualifications and Experience

• Experience within complex regulatory environments and government settings desirable
• Experience working on enterprise platforms of Salesforce and ServiceNow desirable

For more details regarding this position, please see attached position descriptions.

The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.