Senior Service Designer

NSW Department of Education; City of Parramatta; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangements

35 hour working week

Superannuation contributions

Job summary

NSW Department of Education is seeking a Senior Service Designer in Parramatta. The role focuses on understanding, designing and improving complex services within the early childhood education and care sector, working across multidisciplinary teams and stakeholders to identify challenges and translate insights into practical solutions.

The role supports capability-building, demonstrates and mentors human-centered design, and leverages Microsoft Planner and Miro for collaborative planning and

Qualifications

• Degree qualification in a related field or equivalent significant experience.
• Experience applying human-centred design in complex services.
• Public sector/government environment experience is advantageous.

Responsibilities

• Understand, design and improve complex services and systems in education.
• Collaborate with multidisciplinary teams and stakeholders.
• Strengthen design capability and model human-centred methods.
• Coach colleagues and enable agile ways of working.

Skills

Service design

Research & evaluation

Systems thinking

Communication

Stakeholder engagement

Mentoring

Multidisciplinary teamwork

Education background

Education

Degree in related field

Tools

Microsoft Planner

Miro

Job description

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Employment Fill Type: Permanent (Ongoing)

Location: Parramatta, NSW, AU, 2150

Senior Service Designer

NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing
• Location: Parramatta
• Salary: Clerk grade 9/10, $133,348 to $ 146,945 + Super+ accrued leaves

About the role

TheSenior Service Designerwill play akey role inunderstanding, designing and improvingcomplex services andsystems within theearly childhood educationandcare sector. Therole will workacross multidisciplinaryteams and witha diverse rangeof stakeholders toidentify systemic challenges, uncover opportunitiesfor improvement, andtranslate complex researchandservice insights intopractical, evidence-basedsolutions.

The role willalsohelp strengthen designcapability across theorganisation by demonstratingand role-modellinghuman-centred designpractices, coachingcolleagues and enablingteams to adopteffective design andagile ways ofworking. Strong proficiencywithMicrosoft Planner andMirowill be importantto supporting theteam's collaborative planning, deliveryand workshop practices.

For further information please click here to view the role description

About you -

The ideal candidateis an experiencedSenior Service Designerwith a strongtrack record ofworking within complexservice, government orsimilarly structured environments. They are comfortablenavigating ambiguity, understandinginterconnected systemsand translating complexproblems into clear, practical opportunitiesfor improvement.

The candidate will bring:

• Strong service designexpertise , with practical experienceapplying human-centreddesign methodologies acrosscomplex services andsystems.
• Excellent research andevaluation capability , including planning andconducting user research, applying qualitative researchmethods, synthesising findingsand using appropriateevaluationframeworks to generatemeaningful insights.
• Systems thinking andanalytical skills , with the abilityto identify challenges, dependencies, servicegaps and opportunitiesand translate theminto actionable recommendations.
• Strong communication andstorytelling skills , particularly the abilityto turn complexresearch and system-level findings intoconcise reports, presentationsand recommendationsfor senior executivesand decision-makers.
• Stakeholder engagement andfacilitation skills , with the abilityto bring togetherdiverse stakeholders, buildtrust and createproductive collaborationacross professional disciplinesand organisational boundaries.
• Experience working withmultidisciplinary teams , helping teams aligndesign, strategy anddelivery activities andensuring that userneeds remain centralto decision-making.
• Experience mentoring and supporting less experienced service designers, providing direction, constructive feedback and guidance to deliver high-quality service design outcomes.
• An interest orbackground in education , ideally with anunderstanding ofearly childhood educationand care, itsusers, operating environmentand broader policyand service ecosystem.

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Degree qualification in a related field and/or equivalent significant experience.
• Current and valid Working with Children Check (WWCC) Clearance for paid employment.
• Demonstrated understanding of and commitment to the value of public education .

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date : Sunday, 18 th October 2026 at 11:59pm.

For role enquiries please contact Sarah Holland - [e-mail] and for recruitment process enquiries please contact Rajalakshmi Subramanian [e-mail]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.