Senior Enterprise Account Manager — APAC Growth

Aptitude Software Limited; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Superannuation

Private Healthcare

Employee Assistance Programme

Job summary

Aptitude Software Limited in Sydney is seeking a Senior Account Manager to lead a strategic APAC portfolio. You will build senior stakeholder relationships, drive account growth, and ensure long‑term value from Aptitude’s Fynapse solutions.

You will own renewals, upsell opportunities and complex negotiations, partnering with Product, Professional Services, Support and Sales to deliver client success and revenue outcomes across the region.

Qualifications

• 7+ years of experience in Account Management, Enterprise Sales, or a commercially focused client-facing role within SaaS or fintech.
• Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases.
• Strong commercial acumen with experience owning renewals, upselling, and complex negotiations.

Responsibilities

• Managing and growing a portfolio of strategic enterprise accounts across APAC, with ownership of client relationships, commercial performance, and long‑term account strategy.
• Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions.
• Identifying upsell, cross‑sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth.
• Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities.
• Developing and executing strategic account plans aligned to client priorities and business objectives.
• Driving high levels of client retention and customer satisfaction across your account portfolio.
• Partnering closely with Product, Professional Services, Support, Sales, and Partnerships teams to ensure successful delivery and ongoing client value.
• Managing escalations effectively and acting as a senior point of contact for key client stakeholders.
• Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership.
• Representing Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events.

Skills

Enterprise accounts

Revenue growth

Stakeholder management

SaaS

Fintech

Negotiations

Forecasting

Job description

Aptitude Software Limited in Sydney is seeking a Senior Account Manager to lead a strategic APAC portfolio. You will build senior stakeholder relationships, drive account growth, and ensure long‑term value from Aptitude’s Fynapse solutions.

You will own renewals, upsell opportunities and complex negotiations, partnering with Product, Professional Services, Support and Sales to deliver client success and revenue outcomes across the region.