Senior Enquiry Officer

NSW Department of Education; Parramatta; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary sacrificing

Employer’s superannuation contribution

Annual leave loading

Health & wellbeing programs

Career progression opportunities

Job summary

The NSW Early Learning Commission in Parramatta is seeking a Senior Enquiry Officer to deliver accurate, timely responses to complex enquiries from ECEC providers and stakeholders. You will support colleagues to maintain high-quality advice and customer service in a fast-paced environment.

This temporary full-time role offers flexible work arrangements, office attendance three days per week, and a salary range of $102,936 to $113,579 plus superannuation and annual leave loading.

Qualifications

• Demonstrated ability to deliver accurate written, telephone and email responses
• Strong customer service approach in a fast-paced environment
• Ability to interpret and apply complex policies and regulations

Responsibilities

• Be the first point of contact for ECEC service providers and stakeholders
• Provide accurate and timely responses to a range of enquiries via written, phone and email
• Support other Enquiries Officers to ensure consistent high‑quality advice and service
• Manage sensitive matters with accuracy and sound judgment

Skills

Customer service focus

Written & verbal communication

Legislation interpretation

Problem solving

Time management

Job description

The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025, is responsible for regulating more than 6,000 ECEC services across the state.

Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement.

The Commission places children at the centre of all decision‑making, working to ensure they are safe, respected, and supported to thrive in high‑quality early learning environments that promote their development, wellbeing, and lifelong learning. It also drives continuous improvement across the sector through evidence‑informed regulation and reform to strengthen community confidence in ECEC services.

The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.

• Temporary full‑time opportunity until 13 February 2028
• Located in Parramatta with 3 days office attendance and offering flexible working arrangements
• Salary ranges from $102,936 to $113,579 p.a. plus superannuation and annual leave loading

About the role

As the Senior Enquiry Officer, you will play an important role in supporting positive, safe and high‑quality Early Childhood Education Care (ECEC) outcomes for children. As the first point of contact for ECEC service providers and other stakeholders, you will provide accurate and timely written, telephone and email responses to a range of complex enquiries, you will also support other Enquiries Officers to deliver consistent, high‑quality advice and customer service.

About you

To be successful in this role, you will demonstrate a strong customer focused approach to service delivery, with the ability to thrive in a fast‑paced and high‑volume environment, while maintaining accuracy and attention to detail.

You will demonstrate:

• Exceptional organisational and time management skills, with the ability to manage competing priorities and ensure sensitive matters are addressed in a timely manner
• Excellent written and verbal communication skills, with the ability to provide clear, accurate and consistence advice and information
• Ability to interpret and apply complex legislation, regulations and policies, and communicate information effectively
• Strong problem‑solving skills and sound judgment, with ability to assess issues, identify appropriate solutions and elevate matters.

Applicants must declare any investigations they have been subject to as an ECEC employee or Responsible Person, and any personal or professional conflicts of interest with current or former NSW Early Learning Commission employees, approved providers or ECEC services.

Essential requirements of the role

• Current and valid Working with Children Check (WWCC) Clearance for paid employment.
• Demonstrated understanding of and committed to the value of early childhood education and care.
• Flexible working arrangements
• Competitive remuneration, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Health & Wellbeing and Employee Assistance Programs.
• Opportunities for career progression and mobility across the Early Learning Commission to support your career growth

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre‑employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.