Application Support Analyst

NSW Department of Education; City of Parramatta; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible working arrangements

35 hour work week

Superannuation

Annual leave loading

Flex Leave entitlements

Health & Wellbeing

Career progression

Job summary

The NSW Early Learning Commission seeks an Application Support Analyst to provide customer-centred IT system support for the National Quality Agenda IT Systems (NQAITS).

You will deliver training, respond to inquiries, analyse incidents, and collaborate with stakeholders to keep the system aligned with regulatory practices, enabling regulators to oversee early childhood education services effectively.

Qualifications

• Experience providing technical and functional IT systems support including delivering training sessions.
• Impeccable customer-focused service delivery.
• Strong critical thinking and problem-solving skills with the ability to analyse issues and provide practical solutions.
• Strong communication skills and the ability to translate technical information into clear, plain English.
• Effective stakeholder and organisational skills with the ability to collaborate with internal and external stakeholders.

Responsibilities

• Provide timely responses and solutions to NQAITS-related inquiries and incidents, ensuring alignment with regulatory processes.
• Deliver targeted training to regulatory staff focused on executing key processes within NQAITS.
• Proactively analyse system incidents and data requests, collaborating with internal and external stakeholders to identify solutions.
• Engage with regulatory staff to stay informed of changing business practices, ensuring system support remains relevant.
• Support service and project delivery activities, including data extraction, meeting coordination, and documentation preparation.

Skills

IT systems support

Customer service

Training delivery

Stakeholder collaboration

Problem solving

Tools

NQAITS

Job description

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Employment Fill Type: Permanent (Ongoing)

Location

Parramatta, NSW, AU, 2150

Description

Who we are

The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025, is responsible for regulating more than 6,000 ECEC services across the state.

Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement.

The Commission places children at the centre of all decision‑making, working to ensure they are safe, respected, and supported to thrive in high‑quality early learning environments that promote their development, wellbeing, and lifelong learning. It also drives continuous improvement across the sector through evidence‑informed regulation and reform to strengthen community confidence in ECEC services.

The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.

• Ongoing Full-Time
• Located in Parramatta with flexible working arrangements available
• Salary ranges from $102,936 to $113,579 p.a. plus superannuation and annual leave loading

About the role

As the Application Support Analyst, you will be a National Quality Agenda IT Systems (NQAITS) specialist, providing customer‑centred functional system support and advice and building staff knowledge and capabilities in using the system.

In this role you will also:

• Provide timely responses and solutions to NQAITS‑related enquiries and incidents, ensuring alignment with current regulatory processes and practices.
• Deliver targeted training to regulatory staff focused on executing key processes within NQAITS to enhance effective system use.
• Proactively analyse system incidents and data requests, collaborating with internal and external stakeholders to identify solutions.
• Actively engage with regulatory staff to understand and stay informed of changing or evolving business practices, ensuring system support and advice remain relevant and effective.
• Support service and project delivery activities, including scheduled data extraction, meeting coordination, and preparation of related documentation.

This role provides critical support to regulatory staff, enabling them to effectively use NQAITS application to support the regulation of early childhood education care services and help ensure children receive safe, quality education and care.

For further information please click here to view the role description

About you

The ideal candidate will demonstrate:

• Experience in providing technical and functional IT systems support including delivering training sessions.
• Impeccable customer-focused service delivery
• Strong critical thinking and problem-solving skills, with the ability to analyse issues and provide practical and timely solutions
• Strong communication skills and ability to translate technical information into clear, plain English and build the capability of system users
• Effective stakeholder and organisational skills, with the ability to collaborate with internal and external stakeholders and manage competing priorities.

Applicants must declare any investigations they have been subject to as an ECEC employee or Responsible Person, and any personal or professional conflicts of interest with current or former NSW Early Learning Commission employees, approved providers or ECEC services.

Essential requirements of the role

• Current and valid Working with Children Check (WWCC) Clearance for paid employment.
• Demonstrated understanding of and committed to the value of early childhood education and care.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive remuneration, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Health & Wellbeing and Employee Assistance Programs.
• Opportunities for advancement and mobility across the Early Learning Commission to support your career growth

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date Sunday 25 October 2026 at 11:59pm.

For role enquiries please contact Craig Davis at [e-mail] and for recruitment process enquiries please contact Jenny Nguyen at [e-mail]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.